Victims of dog attacks will join a new working group set up to improve the performance of Domestic Animal Services.
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The plan was put to Renee Dean when she recently met Parks and Territory Services executive director Phillip Perram.
Mrs Dean's two dogs were mauled to death in an attack in Canberra in 2014.
She has been pushing for change within Domestic Animal Services, and an independent inquiry into its practices.
Mrs Dean had said the way her case and others were dealt with was disgraceful.
Among her concerns is that dogs involved in attacks are not being euthanised. Instead, they are returned to their owners with a dangerous dog licence.
She felt her concerns were heard at her meeting with Territory and Municipal Services management.
She hoped the working group would achieve change and not just be a Band-Aid solution.
"Overall, I think it had a really positive vibe," she said. "They seemed to be pretty open to what I was saying about there being problems."
Mr Perram confirmed a working group would "give us feedback on the process and procedures out at DAS".
The ACT government had invested $200,000 in DAS to review and upgrade its database and incident management system.
"It's really looking for people who have not had a great experience with DAS to do the test on whether those processes would have addressed the shortcomings they believe they have experienced," he said.
Mrs Dean told Mr Perram she wanted two other victims of dog attacks, Brenda Goldstraw and Amanda Mitchener, on the working group.
He had agreed.
Mr Perram would add another two people based on past complaints and Freedom of Information applications regardings dog attacks.
"We're trying to address where people haven't had a positive experience with DAS," he said.
"There are 100,000 dogs registered, there are tens of thousands of dog owners out there. The majority have an excellent experience with DAS. Some don't. We're trying to address where we've failed those ones."
Ms Goldstraw's four-year-old chihuahua, Jiminy, was savaged in her home by two dogs running rampant around the neighbourhood. It was believed the same dogs were responsible for killing Ms Mitchener's five-year-old Pomeranian chihuahua cross, Saphie, the previous day.
Meanwhile, Mrs Dean said telephone records released at the meeting confirmed she had spoken directly to DAS on the day her neighbours' dogs killed her two pets.
Part of her complaint was that DAS had told her they would not attend the dog attack because there were no witnesses.
Territory and Municipal Services had maintained that didn't happen and Ms Dean must have been confused speaking to an Access Canberra (formerly Canberra Connect) operator.
However, the call records showed Mrs Dean rang Access Canberra on the day of the attack and that Domestic Animal Services rang her back 20 minutes later in a call lasting almost four minutes.
The call records also showed Mrs Dean's sister rang DAS 23 minutes later.
Mrs Dean said when she was told DAS would not be attending, she rang her sister to try to persuade them to come, which she did.
The call records confirmed the sequence of events.
"There's the record of them calling me and my sister calling them, which there never was before," Mrs Dean said.