Digital Life


Canberra pay parking app won't need paper tickets

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Motorists using government-owned car parks around Canberra won't have to display a paper ticket on their dashboard once the rollout of a new smartphone application is complete.

The Canberra Times reported on Monday that at least four users of the new Parkmobile app have received fines after paying via the app but not displaying a ticket.

Parkmobile is linked to new Duncan MX parking machines being installed across central Canberra before the introduction of paid parking in the Parliamentary Triangle from July 1.

The app records the owner's credit card details, number plate and park location and when fully implemented promises to allow parking officers to check if payment has been made without a paper ticket.

The machines now automatically print a ticket using data from the app.

Attorney-General Simon Corbell told the ACT Legislative Assembly on Tuesday that drivers caught up in the confusion would not be required to pay their fines.


Answering questions from Opposition Leader Jeremy Hanson and Liberal treasury spokesman Alistair Coe, Mr Corbell said early ''teething problems'' were inevitable with the introduction of new technology and he had instructed Justice and Community Safety Directorate staffers to work with the app's developers. ''We need to get to a point very quickly where there is no need to display a ticket and my directorate is liaising with the app's supplier and more broadly to ensure that we are able to fully utilise the effectiveness of an app-based payment solution without the need to display a ticket,'' he said.

''These are some of the issues that do need to be resolved and the Office of Regulatory Services, Parking Operations is looking very closely at the resolution of those issues.'' The government was clear that it would not require existing infringements to be paid, Mr Corbell said.

Parkmobile is already used in more than 70 locations in Australia and New Zealand.

Mr Corbell said the machines were being well received by motorists and the rollout was running as planned across Canberra.

He said motorists could take advantage of the ability to extend their parking remotely via the application, without replacing the printed ticket. ''The mobile app does provide a reminder to motorists … that their period of paid parking is about to expire.

''That's obviously welcomed by many people in the community, particularly those who for one reason or another will otherwise overstay their paid-parking period,'' he said.

Mr Corbell said inspectors already had access to digital information collected by the app but had to communicate with an operating base to retrieve it.

A working group connected to the National Capital Authority is overseeing the rollout of the paid-parking regime, first introduced in last year's federal budget.

The NCA has readvertised the position of a national parking co-ordinator, as the search for an executive level 1 candidate continues for the $100,000-a-year role.