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James Packer in altercation with security guard at Crown Casino

Billionaire James Packer has been involved in an altercation with a security guard who failed to recognise him at his casino in Melbourne.

The 60-year-old security officer claims he was taken to hospital after collapsing on his way home following the incident, News Corp reported on Sunday.

But Crown Casino has brushed off the altercation as "minor" and a "misunderstanding", despite the security officer engaging a Melbourne law firm to seek compensation.

The incident occurred at lunchtime on New Year's Day when contracted security officer Dr Iskandar Chaban  attempted to block Mr Packer's entry to Melbourne's Crown casino.

It's understood Mr Packer was with senior Crown colleague Ishan Ratnam. 

The guard alleges the pair screamed abuse at him and pushed him aside at the bridge entry to the main gaming floor at Crown Towers.


Dr Chaban also claimed they had demanded he be sacked immediately. "I had no idea who the men were at first," Dr Chaban told News Corp. "How they treated me was inhuman."

In a statement, Crown Casino said the resort had radioed Dr Chaban to alert him that one of its "most important VIPs" was approaching, but the security guard had failed to recognise Mr Packer.

The guard had then moved in front of Mr Packer to physically block him from entering the casino, causing a "collision", according to the statement. 

"It's understood that a verbal altercation ensued and Mr Packer continued into the facility," the statement read.

Dr Chaban told News Corp he suffered back pain and shock on his way home later that day and was taken to hospital.

He has engaged Melbourne law firm Maurice Blackburn "in relation to a potential standard workers' compensation claim", a spokesperson for the law firm said.

"It is premature to make any further comment while investigations are continuing."

Crown has denied the security guard was sacked, saying he was suspended, pending a review.

"Mr Chaban has been reinstated and will receive training and coaching in relation to the incident," a statement released on Sunday said.

With AAP