Prince fans vent fury over Ticketek glitches
This is what it sounds like when Prince fans cry.
Many people logging on to the Ticketek website to buy tickets to the multi-platinum artist's Sydney, Melbourne and Brisbane shows have been left disappointed by apparent online glitches.
Then I got kicked off your website entirely. Was it something I said? I know I had enough money on my credit card, so it couldn't be that
By 9.40am Ticketek was the top trending Twitter topic in Australia, with many hoping to buy tickets to Prince shows complaining of being allocated seats and entering payment details, only to lose their tickets after being shown an error message.
Star attraction ... Prince. Photo: Reuters
dear #ticketek thanks for allocating me prince tickets and then taking them away because your website couldn't process the order.— Raj Wakeling (@RajWakeling) April 15, 2012
#Ticketek We had gold Prince tickets, entered payment & your site failed, so we lost them. Not happy!!!!!— Honey B.Goode (@HoneyBGoode) April 15, 2012
Other fans said their transactions suddenly "timed out", while others could not access the website at all to get tickets for the Welcome 2 Australia tour in May.
Some were urging fans to use the Ticketek mobile site, which they said was much quicker.
Ticketek's Facebook page soon attracted unhappy customers expressing similar frustrations.
"I had tickets in Sydney, Section 5 HH10-11. I was pretty happy with them, actually," Facebook user Richard Cox wrote.
"When I went to purchase, I got an unspecified error message.
"Then I got kicked off your website entirely. Was it something I said? I know I had enough money on my credit card, so it couldn't be that."
Another Facebook user, Skye Forster, said: "Upgrade your servers! What a joke. I had FF 60 218-217 then it crashed going to the payment page, tried again, had NN 61 240-239, crashed on way to payment page, now I'm in a neverending loop (queue) to even get to the ticket selection and your phones are busy.
"This is TERRIBLE."
Ticketek released a statement late this afternoon saying their website was never offline, with customers successfully buying tickets throughout the morning.
Managing director Cameron Hoy said: "We are aware that some customers experienced a 'timed out transaction' and whilst we understand this can frustrate eager fans, it is important to understand that a limit on the time allowed per transaction is one of the key measures put in place to ensure fair access to as many fans as possible."
Before 10am tickets were selling on eBay, some at cost price and others at more than $1000.
Within an hour, promoters Chugg Entertainment announced a second Sydney show on Saturday May 12 and another show in Melbourne on May 15.
A third Melbourne show was also announced for May 30.
There were also many fans complaining on the Chugg Entertainment Facebook page about difficulty in buying tickets.
Similar issues plagued Radiohead fans in February, when they tried to buy tickets on the Ticketmaster website.
Ticketek has been contacted for comment.