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The magic of a mentor

Date

Performance Matters

Andrew May is a performance coach who has spent the past 15 years working with elite sportspeople.

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Tennis star Rafael Nadal was 17 when he beat his mentor Carlos Moya.

Tennis star Rafael Nadal was 17 when he beat his mentor Carlos Moya. Photo: Reuters

The day inevitably comes when all successful people overtake their mentors. It happened to tennis star Rafael Nadal at age 17 when he beat his mentor Carlos Moya (Moya was 27 at the time).

But even the best in the world will spruik the benefits of a mentor. World tennis No.1 Novak Djokovic still hasn't outgrown all his mentors despite his dominant ranking. He maintains a surprisingly strong relationship with Serbian retired women's handball and tennis player Jelena Gencic, who used to prescribe classical music and Pushkin poetry to the fiery Serbian prodigy to help him calm down and "be a better human being".

I like that definition of the mentoring relationship - an exchange that can make someone a "better human being". Of course mentoring isn't just about classical music or studying Russian poets, but it is a reminder to even the most senior executives that you are never too good to grow or to learn from the right mentor. In fact, if you ever think you know it all, it's generally a sign to pack your bags and get out before the rot sets in.

The trick however is finding Mentor Right, not Mentor Wrong. A highly competent chief executive I know signed up for a state government-funded mentoring program that offered him a business mentor for several months. He thought it might sharpen his skills but there was a slight problem when the mentor turned up. The mentor was way out of his depth with my client who was a market leader in his field. The "expert" mentor couldn't help at all, so they had a couple of coffees and called it a day.

While that particular mentoring relationship didn't work out, I advised him to do a bit more homework about the type of mentor, the qualities and skills he was looking for in a mentor and explicit outcomes he wanted to achieve.

This means finding the best in your business and thinking laterally about how you would like to develop. Look at the leaders in your field and ask yourself: "Who can really help me become a better leader, sales person, manager, speaker or designer?"

A lot of people confuse mentor with coach. The difference is simple - mentor comes from the Latin word "mentore", which means "to be like". A great mentor imparts wisdom and shares knowledge with a less experienced colleague, while a coach doesn't have to be a master in their area of expertise.

Five-time Tour de France winner Eddy "The Cannibal" Merckx mentored Lance Armstrong to go two better and was a vital factor in helping Armstrong win seven titles. David Beckham was mentored by Bobby Charlton. And actor Laurence Olivier mentored Anthony Hopkins.

While elite sport has embraced the mentoring concept for decades, many business leaders incorrectly assume it is a developmental activity primarily for emerging leaders. There's a risk once corporate leaders reach the top of their game that, without accountability and constant growth, they will begin to stagnate and their performance will plateau.

Mentoring is also valuable in the succession process. The outgoing Commonwealth Bank managing director and chief executive, Ralph Norris, mentored the incumbent chief executive Ian Narev (a former management consultant) for 18 months before the handover in December 2011. Some of the most business-savvy executives swap their mentors over time as their needs change. Firstly, once your mentor has imparted all of the knowledge and skills you were searching for, it makes sense to finish/wind back this business relationship. Secondly, learning different skills from a range of different people over time will stretch you further as a leader.

Traits to look for in a mentor

Great experience and knowhow, has achieved high levels of success in their field;The skills and abilities you are looking for; A good listener and conversationalist; Trustworthy (ensuring that you feel comfortable disclosing personal information and even insecurities);A sharp observer who will challenge and stretch you;Shows genuine interest in you;Has strong problem-solving abilities;Offers a fresh perspective;Believes in your potential.

What is your experience with mentoring? Does it work?

3 comments so far

  • one organization I worked they had a plan for mentors two levels above, and not on the same reporting line.

    the executive I met with regularly was lovely - we hit it off well and had some delightful chats up there on the top level of the executive suite with the view over the lake basking in the warm sun ... he gave some good overview words of wisdom and directions for me to think about.

    of course, such plans probably only occur in large established organizations with mission statements and time to think about niceties like this.

    Commenter
    Frank
    Location
    Sydney
    Date and time
    May 09, 2012, 9:26AM
    • The mentoring relationship has been very valuable for me in developing a broader perspective on the place in which I work. My mentor is a senior member of the same business unit.

      I think that as a junior in particular, it's very easy to develop a narrow perspective focused entirely on the day-to-day, operational aspect of your role. Meeting with a mentor has encouraged me to think about broader issues affecting the business, what other members of the business are working toward, and what the leadership considers important.

      Even if it doesn't directly improve my day to day work, I think it gives the work context, and encourages that broader "mindset" from early in your career.

      Commenter
      John
      Date and time
      May 09, 2012, 11:11AM
      • I have an awesome Mentor, A fully educated and life experienced person. My Mentor was actually the first female boss I have ever had & truly the first boss I ever respected. After my mentor moved on from the company I was with I never lost contact and I know that for advice in any line of work that I will take on I will get a clear and honest answer with options and directions in the pros and cons of what I am about to undertake.
        Including recently making a move from an extremely stable (but completely boring) job that could have been a life job to taking on a extremely challenging roll in another country that will further my development.
        Thanks to the guidance of my mentor I can say that I have lifted at least 3 levels in my field and had the pleasure of working in three of our wonderful states and another country altogether. When I return to Australia on a permanent basis I would like to think through the experience I have gained I will be close to the top of my field.
        This is through the strength and self belief my Mentor has provided.

        Commenter
        Jason
        Location
        QLD or PNG
        Date and time
        July 07, 2012, 2:56PM

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