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Another day, another bank glitch: ANZ customers offline

Date

Chris Zappone

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An ANZ spokesman declined to say how much the bank had written off to cover its exposure to the fund.

An ANZ spokesman declined to say how much the bank had written off to cover its exposure to the fund. Photo: Glenn Hunt

In the third online outage at a major bank this week, ANZ has confirmed that 5000 large corporate client users of its web-based cash management service have been unable to view their balances for two days.

The error with the ANZ Transactive system was blamed on a "technical glitch" that prevented customers from seeing their accounts or conducting transactions online.

ANZ provided balances to customers through telephone and other means to provide service continuity, the bank said. "At no point did it impact customers' ability to transact on their accounts," a spokesman for the bank said.

The issue was only "95 per cent" resolved, ANZ said on Friday afternoon, with offshore currency accounts still to be restored.

"The fix for that will be put in place on the weekend,'' said the spokesman.

ANZ said it is still investigating the cause and apologised for any "inconvenience it caused its customers over the past few days."

The glitch marks the third such interruption to services at a big-four bank or subsidiary, this week.

National Australia Bank's internet banking system was offline for hours on Wednesday, frustrating customers who could not access their accounts. Also this week, CBA-backed CommSec said as many as 9000 clients may have had their share dividends diverted to the wrong accounts.

The faults come as Australia's banks race to upgrade their creaky technology to support the needs of customers who increasingly conduct transactions through mobile phones and online rather than by visiting bank branches.

The Reserve Bank, for its part, is pushing the banks to improve the overall speed and stability of their processing systems.

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28 comments

  • I see the outsourcing at NAB and ANZ is working out as well as I expected.

    Commenter
    Catharz
    Location
    Melbourne
    Date and time
    September 07, 2012, 3:32PM
    • Yes, India's biggest export industry strikes again - its about time some of these over paid IT executives, whose only skill is bean counting, were shown the door

      Commenter
      bronteboy
      Date and time
      September 07, 2012, 3:59PM
    • Yep! sure is, goodness gracious me LOL

      Commenter
      hanson
      Date and time
      September 07, 2012, 4:48PM
    • Indeed. Funny that these showstopper issues are a very recent phenomenon given that the banks have been running ATM networks for nearly thirty years.

      Commenter
      Snowy
      Location
      Here
      Date and time
      September 07, 2012, 6:01PM
    • it doesn't matter if it works well or not. one thing for sure is it's working 100% well lining the fat cat's pockets with obscene bonus.

      Commenter
      Andreu
      Location
      Sydney
      Date and time
      September 07, 2012, 10:45PM
    • The QLD health system is a good example of a failed project that used local IT skills. A vast majority of outsourced projects are successful else why would IBM, ADOBE, Microsoft and other IT giants have their Offices in India? Its high time we wake up and accept this and improve training and opportunities for locals or we will be fully outsourced and out-skilled just like the manufacturing industry.

      Commenter
      letsbFair
      Location
      sydney
      Date and time
      September 08, 2012, 6:23PM
  • It's interesting, the primary function of a bank is to keep a record of your money and provide access when you need it, but despite record profits , they can't even get that right.

    Commenter
    Rascal
    Location
    Geelong
    Date and time
    September 07, 2012, 3:55PM
    • Wow ANZ can normally provide currency account details online ?
      Wow - with NAB our USD account is offline (phone up and wait) and the OZ account requires using a fixed phone line and modem.

      Its pretty easy to see where the money isn't spent when they make the big profits.

      Commenter
      undy
      Date and time
      September 07, 2012, 4:13PM
      • Haha yeah outsource your computer servers and IT staff to overseas workers to save money and look what happens to the service you give to your customers ANZ. Ridiculous decision making gives you results like this.

        Commenter
        R0b
        Date and time
        September 07, 2012, 4:21PM
        • Service? what service ;o))

          Commenter
          hanson
          Date and time
          September 09, 2012, 8:21PM

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