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WA consumer watchdog calls for people caught in Bali holiday scam

Date

Leanne Nicholson

A scam warning has been issued to those eyeing off Bali holidays.

A scam warning has been issued to those eyeing off Bali holidays. Photo: Louise Kennerley

Holiday hopefuls caught up in a Bali vacation scam are being asked to contact the consumer watchdog after West Australians discovered their getaway dreams had turned into a travel nightmare.

Consumer Protection has issued the call for West Australians who have paid for flights or accommodation with a travel business called Bali Indulgence, run by an Australian woman named Chivonne Betts, only to find they were not booked with the airline or hotel.

Acting Commissioner for Consumer Protection Gary Newcombe says complaint details were needed for the matter to be investigated properly.

"We understand people who have used Bali Indulgence have been turning up at the airport to find they have no valid ticket for the flight, arriving in Bali to discover the hotel has no record of their booking or discovering the lack of bookings prior to travel," he said.

"Anyone who has booked with Bali Indulgence or Ultimate Indulgence Specialist Chivonne Betts and is yet to travel should confirm their bookings directly with the airline and/or accommodation provider.

"Consumers who have made a booking using a credit card and not received what they paid for should seek a chargeback [transaction reversal] from their card provider.

"Unfortunately those who have paid by direct bank transfer may not be able to access redress in this way, which serves as a reminder not to pay for travel services in this way.

Mr Newcombe said people who had paid in that manner should still speak with their bank about their redress options. 

"It is also worth checking your travel insurance policy and speaking with your insurance provider to see whether you are covered at all."

Consumers buying travel online can find tips on the Consumer Protection www.commerce.wa.gov.au/travel. For help understanding your rights, or for assistance during a dispute with a travel business, call 1300 30 40 54 or email consumer@commerce.wa.gov.au

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