Tough customers, bring 'em on

By Kirsten Lawson
Updated April 18 2018 - 10:49pm, first published August 8 2012 - 3:00am

Far from being a source of frustration, challenging customers are what makes Tony Lo Terzo's job sing. ''The more challenging the customer the more I thrive to be honest,'' he says. ''It makes it more interesting.''

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