Noel Towell Google+

Noel Towell

Noel Towell is a reporter for The Canberra Times.

New wave of cuts at Department of Immigration with executives placed on 'performance notice'

Noel Towell Another wave of high level departures is underway at the Immigration Department as the agency's boss reveals that yet more of his executives have been placed on "performance notice".

Man with Motor Neurone Disease forced to wait in Centrelink's telephone queue

Duncan Bayly can only communicate via his computer.

Noel Towell Duncan Bayley must wait and wait like millions of other callers - while the government pays for someone to wait with him.

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DHS's $474 million Telstra deal didn't improve Centrelink service

Gary Sterrenberg was bullish about the prospects for improvement under the $474 million Telstra deal in 2012

Noel Towell Three years ago, senior public servants promised a half-billion-dollar deal with Telstra would deliver shorter waiting times for Centrelink's phone lines.

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Half-day strikes to hit public service in June

John Lloyd had dismissed the industrial action that had taken place so far, saying it had little effect.

Noel Towell Union is escalating its campaign, minister defiant.

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Public servants in Customs 'going ballistic' over Border Force pay offer

CPSU national secretary Nadine Flood says the anger was palpable among frontline Customs officers in particular.

Noel Towell  Public servants transferring from Customs are 'going ballistic' over a move they say will leave them thousands of dollars out of pocket.

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Public servants reject wage deal in a landslide

CPSU national secretary Nadine Flood  claimed the vote as a significant win for her union.

Noel Towell Public servants at the Department of Industry have rejected a new wage deal in three-to-one workplace ballot drubbing.

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First rats, then toilet paper: public servants' fury over portrayal at DHS

The Emporia range will be the most expensive toilet paper to grace popular supermarket shelves.

Noel Towell Department replaces controversial rats icon ... with toilet paper.

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Furry fury as public servants depicted as rats

Is being depicted as a mouse less offensive than a rat?

Noel Towell Departmental bosses say it was a mouse, not a rat.

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Five-minute calls to Centrelink come with a catch

Centrelink employees face a range of issues when answering speaking on the phone with customers.

Noel Towell Centrelink phone lines have their best day in years - while the heat is on.

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ABC takes public servants off the air

ABC radio stations slapped a broadcast ban on Bureau of Meteorology forecasters.

Noel Towell Public service bosses accused of "leaning on" national broadcaster.

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Days of drudgery, abuse and threats on Centrelink's phones

Centrelink employees face a range of issues when answering speaking on the phone with customers.

Noel Towell Centrelink call centre worker tells of her days filled with threats, abuse, unpaid overtime and desperate attempts to help clients in trouble.

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Centrelink drops everything to answer phones

Centrelink has ordered its public servants around the country to answer the phones.

Noel Towell and Sarah Whyte Today is the best day in years to ring Centrelink as all hands are ordered to the phones.

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DFAT's high flyers reap promotion bonanza

More than 600 bureaucrats from DFAT, pictured, and the abolished overseas aid agency AusAID had inquired about a voluntary redundancy.

Noel Towell Promotions bonanza breaks out at elite department.

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Centrelink leaves 26 million calls unanswered

Nearly half of the 57 million phone calls made to Centrelink last year went unanswered.

Noel Towell Australians spent a combined total of 143 years on hold to Centrelink in 2013-2014, before simply giving up and hanging up.

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Industry Department bosses in pre-ballot marketing blitz

Eric Abetz

Noel Towell Even the toilets at the Department of Industry are part of the battle zone as public servants prepare to vote.

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Fair Work Commission battles its own public servants

Where a fund starts paying a pension part way through a financial year, an actuarial certificate will still be required to work out how much income tax is due.

Noel Towell The Fair Work Commission challenged legally by its own public servants.

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Human Rights Commissioner Gillian Triggs: 'I'm not going anywhere' message for government

President of the Human Rights Commission Professor Gillian Triggs.

Noel Towell Human Rights Commissioner says she is going nowhere.

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Good budget for the ATO won't stop austerity, says Tax Office boss Chris Jordan

Noel Towell But the ATO's public servants have been warned there will be no respite from the austerity of the past two years.

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Not a cent more: secret APS wage cap revealed

Industrial action is on the cards at National Broadband Network, with workers not receiving a pay rise since July 2013.

Noel Towell An "unofficial" cap on public servants' wages has been blamed for the collapse of pay talks at the National Broadband Network.

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Treasury public servants fare better than most with pay offer

Treasury secretary John Fraser

Noel Towell Public servants at the Treasury Department have been offered a pay deal worth more than 1.5 per cent a year with few cuts to their conditions and entitlements.

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