Noel Towell Google+
Noel Towell is a reporter for The Canberra Times.
Noel Towell Another wave of high level departures is underway at the Immigration Department as the agency's boss reveals that yet more of his executives have been placed on "performance notice".
Noel Towell Duncan Bayley must wait and wait like millions of other callers - while the government pays for someone to wait with him.
Noel Towell Three years ago, senior public servants promised a half-billion-dollar deal with Telstra would deliver shorter waiting times for Centrelink's phone lines.
Noel Towell Union is escalating its campaign, minister defiant.
Noel Towell Public servants transferring from Customs are 'going ballistic' over a move they say will leave them thousands of dollars out of pocket.
Noel Towell Public servants at the Department of Industry have rejected a new wage deal in three-to-one workplace ballot drubbing.
Noel Towell Department replaces controversial rats icon ... with toilet paper.
Noel Towell Departmental bosses say it was a mouse, not a rat.
Noel Towell Centrelink phone lines have their best day in years - while the heat is on.
Noel Towell Public service bosses accused of "leaning on" national broadcaster.
Noel Towell Centrelink call centre worker tells of her days filled with threats, abuse, unpaid overtime and desperate attempts to help clients in trouble.
Noel Towell and Sarah Whyte Today is the best day in years to ring Centrelink as all hands are ordered to the phones.
Noel Towell Promotions bonanza breaks out at elite department.
Noel Towell Australians spent a combined total of 143 years on hold to Centrelink in 2013-2014, before simply giving up and hanging up.
Noel Towell Even the toilets at the Department of Industry are part of the battle zone as public servants prepare to vote.
Noel Towell The Fair Work Commission challenged legally by its own public servants.
Noel Towell Human Rights Commissioner says she is going nowhere.
Noel Towell But the ATO's public servants have been warned there will be no respite from the austerity of the past two years.
Noel Towell An "unofficial" cap on public servants' wages has been blamed for the collapse of pay talks at the National Broadband Network.
Noel Towell Public servants at the Treasury Department have been offered a pay deal worth more than 1.5 per cent a year with few cuts to their conditions and entitlements.