Another 7 million calls simply "abandoned".
Noel Towell is a reporter for The Canberra Times.
Affected workers say the cut will see their families' incomes slashed by thousands of dollars each year.
Commissioner lashes out at union over "time wasting moves".
Ever been brushed off by Centrelink with a story that didn't sound right? The Commonwealth Ombudsman knows the feeling.
Public servants should appreciate their 'generous' workplace deals, Public Service Commissioner tells the Senate.
Department moves to protect Border Force public servants' mental health.
Finance Department official could face fraud probe after secret film of south coast fishing trip sinks workers comp claim.
Labor, Green Tasmanian independent and Xenophon team pile more pressure on Coalition over public service bargaining.
Nearly one-in-four Comcare claims knocked-back in the past year.
"I've got my ear to the ground now," says Inspector-General of Taxation Ali Noroozi.