Rob Armstrong, husband of Christine, takes a moment to make a statement and thank the media for their discretion over the incident.

Rob Armstrong: upset that the travel company initially refuse to refund his deposit. Photo: Graham Tidy

A travel company has agreed to refund a $1850 deposit for a trip that shark attack victim Christine Armstrong and her husband planned to take, after initially refusing to do so.

Nevertheless Rob Armstrong has hit out at the Cairns-based company, Camper Travel.

Mr Armstrong contacted the company on Friday to cancel the couple's campervan tour from Darwin to Adelaide in July.

Tathra beach is deserted at 7.30 am after yesterday's shark
attack.

Tathra beach: Christine Armstrong was swimming when she was taken by a shark. Photo: Graham Tidy

The company first requested proof of his wife's death, but then declined to refund the money anyway.

"The money is irrelevant, my life will go on without the money," said Mr Armstrong, whose wife, 63, was attacked while on a morning swim at Tathra Beach last Thursday.

"I was just going through things and cancelling all our bookings as a matter of courtesy."

Christine Armstrong and her husband of 44 years, Rob.

Christine Armstrong and her husband of 44 years, Rob. Photo: Channel Nine

Even though Camper Travel agreed to refund his deposit early this morning, Mr Armstrong said it was "completely immoral and unconscionable" the company considered withholding the cash.

"The company demanded proof, they wouldn't just accept it was in every newspaper.

"So I sent them all the evidence and got an email back saying their policy was that the deposit was non-refundable."

Less than 48 hours after his wife's death, Mr Armstrong contacted Virgin Airlines and "immediately" received a full refund for their flights to Darwin.

He said Camper Travel had initially suggested he lodge a claim with his travel insurance company to compensate him for the loss.

"People who live in a small community don't treat each other like this," he said. "I'm not used to that sort of behaviour. It's abhorrent and I can't understand how people who act that way can live with themselves.

"This was going to be a very special trip for us. Even though they've decided to return the money, there was no warmth."

The managing director of Camper Travel, Toby Rundall, said the company would issue a refund but admitted his staff "did not have proper sensitivity" in dealing with the matter.

"Unfortunately one of our staff members asked Mr Armstrong to send through a newspaper article about his wife's death. This was wrong and inappropriate."

Mr Rundall said the company did not have a policy of asking for proof of death but Mr Armstrong's case was not "escalated" quickly enough to senior management.

He said that, although Camper Travel could not immediately authorise refunds, the process was slower than it should been.

"Obviously I will have to retrain with my staff," he said. "I have apologised to Mr Armstrong. We certainly didn't help him out like we should have."

A memorial for Mrs Armstrong will be held at the Tathra Surf Life Saving Club at 8am on April 14.