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 Motor neurone sufferer told to queue 

Motor neurone sufferer told to queue

16 Mar, 2010 08:08 AM
The overwhelming success of the Masterpieces from Paris exhibition has meant increased pressure on services at the National Gallery for people with special needs.

And it shows.

A prospective gallery-goer who has motor neurone disease was surprised to discover at the weekend that he would have to join the prodigious queue and wait for at least two hours with everyone else.

This was despite having a pre-booked ticket and calling beforehand to explain that his disease meant he was unable to stand for long periods of time, much less walk through the exhibition once the wait was over.

But aside from offering him a wheelchair to sit in for as long as it took for the queue to wind through to the exhibition entrance, gallery staff maintained that there was no way the man could be let in ahead of other ticket holders.

The man, who did not want to be named, said yesterday that he had been offended to be offered a wheelchair, as he had so far avoided having to use one and intended to do so for as long as possible. ''Part of dealing with this disease is not capitulating to it,'' he said. ''To be put in a wheelchair for two hours is completely unacceptable.''

He said he emailed the gallery with his concerns and received a swift response, and will now be able to go to the exhibition this afternoon without lining up.

For more on this story, see the print edition of today's Canberra Times.

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Date: Newest first | Oldest first
My Father has the same condition and would never use it as an excuse to push ahead of other people who have genuinely lined up for hours to see an exhibition.
Posted by Mr X, 16/03/2010 8:50:10 AM, on The Canberra Times
Good on you for sticking to your guns - its unfair for them to impose upon you because they don't want to deal with a problem that is of their making - the queues are ridiculous and you'd think that the Gallery could take a leaf from other galleries around the world and implement things like timed entry which is standard in London galleries and hardly rocket science.
Posted by not good enough, 16/03/2010 10:08:38 AM, on The Canberra Times
I think a bit of sensitivity would have been nice.
Posted by jayell, 16/03/2010 10:35:37 AM, on The Canberra Times
People remember the Gallery is run by public servants, & they should have : delivers services fairly, effectively, impartially and courteously to the Australian Public and is sensitive to the diversity of the Australian Public.
Posted by The Bird, 16/03/2010 12:07:26 PM, on The Canberra Times
The gallery needs to be more accessible for people with disabilities. If someone is unable to queue for extended periods and has gone through the trouble of pre-booking a ticket and alerting the gallery to their circumstances, it is quite reasonable for that person's entry to be fast-tracked. I doubt anyone waiting in line would have a problem with that. Then again, some people are too easily offended. How can you cite a mobility problem to request special treatment then take offence when you're offered a wheelchair?
Posted by Politically incorrect, 16/03/2010 2:09:14 PM, on The Canberra Times
Wait like evrybody else.
Posted by Sacredsound, 16/03/2010 6:00:00 PM, on The Canberra Times
"My Father has the same condition and would never use it as an excuse to push ahead of other people who have genuinely lined up for hours to see an exhibition. " ..well Mr X, perhaps your father would from time to time like to use it as an excuse so that way the stigma attached to it will be lifted and future instances like this can be avoided for all those without self-righteous hang-ups can continue on with their day to day activities, where as the article says, and so does my pop who has the same condition, need to be alleviated from their minds of it AS MUCH AS the physical burden.
Posted by mryz, 17/03/2010 8:04:35 AM, on The Canberra Times
it seems that the gallery was damned if the do and damned if they don't. It is widely known that there are extensive queues...the man refused a wheelchair. He said he called ahead but didn't say that there was an agreement for him to queue jump. Perhaps HE should have prepared himself better for the conditions.
Posted by kazbo, 17/03/2010 9:35:37 AM, on The Canberra Times
Mr X, my mother also had this illness. It is not an excuse to push ahead of the queues, it is a preservation of limited strength.
Posted by SM, 17/03/2010 11:27:06 AM, on The Canberra Times

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Enormous queues have been a feature of the exhibition. Photo: RICHARD BRIGGS
Enormous queues have been a feature of the exhibition. Photo: RICHARD BRIGGS

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