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UC jobs sent off campus to India

20 Feb, 2009 06:38 AM
The University of Canberra will axe about 50 local workers and send their jobs to India in a bid to save money.

Vice-chancellor Professor Stephen Parker said the university council had signed an offshore tender to handle some of its information technology, student admissions, payroll and finance functions and the jobs would move to the subcontinent by the end of next month.

The move would save the UC about $8 million over the next five years which would be directed into teaching and learning.

He said while he knew moving jobs to India would be an unpopular decision among staff, it was the conclusion of his administrative reform agenda started in early 2007.

The National Tertiary Education Union said yesterday sending university administrative functions to India was unprecedented in the higher education sector.

The union's UC president, Craig Applegate, said not only did it undermine the Federal Government's financial crisis strategy of sustaining local employment, but also came on top of other rounds of job losses at the UC.

''UC staff have borne cut after cut in jobs,'' Dr Applegate said.

''Large reductions in support staff have already affected staff morale and our capacity to perform key functions of teaching and research. In 2007 UC reduced administrative staff by a hundred. Again in 2008 further positions were lost through outsourcing.

''The latest announcement has left change-weary staff distressed and frustrated. The university has not provided staff with financial arguments to support the current decision to send jobs offshore.''

The union said it would fight offshoring and outsourcing of jobs.

Professor Parker said staff were aware of the university's deliberations on the issue, and he had flagged the possibility of moving jobs offshore as long ago as six months.

''Back in 2007 I said about 150 jobs would need to go and with this number [between 45-50] that takes it pretty much dead on to 150.'' Until now, Professor Parker who inherited a massive deficit carried over from the previous administration has largely enjoyed union and staff support for his administrative reforms.

Professor Parker confirmed the council had ditched a proposal to send its switchboard operations to India and stressed ''only back-room office functions'' would be affected.

''There will be no change for students and if anything, an enhanced level of service for academics in terms of extended hours of support for them.''

''It is not as if it hasn't been a difficult decision but it rests on three arguments, the financial argument, which is to get as much money into teaching and learning, the capability argument, which is that we are buying into larger scale of service provision than we can provide, and a risk argument, which is that we currently run on a thin enterprise system with relatively small numbers of staff carrying out functions, and this way we are reducing the risk of anything going wrong.''

Professor Parker said the job losses would save money for greater academic functions.

''Our academic renewal program is continuing and we anticipate jobs growth in the academic areas because of the increased popularity of our courses with students.''

After a government grant under the Workplace Productivity Program in 2007, the UC engaged professional advisers to improve its administrative processes. Their advice was to move jobs offshore.

Professor Parker said, ''Our preferred supplier is a long-established company based in India, but we are unable to release their name until we have finalised negotiations.

''It provides services to a number of Australian and international clients and we have consulted other clients as part of the selection process.''

Staff whose positions had become redundant would be offered separation arrangements more generous than those in the enterprise bargaining agreement and all staff were eligible for counselling and job-seeking support, Professor Parker said.

The union said it had not been fully consulted during the decision-making process and staff on campus were distressed at the developments.

Professor Parker said he would address a university forum next Friday.

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I trust that relevant privacy measures will have been put in place with information being sent overseas to an external provider of services, and that staff/studnets will be made aware of what information is being passed to an external service.
Posted by stumped, 20/02/2009 7:56:51 AM
the guys who went and checked out the facilities there in India was saying that they won't even trust these guys in India with their personal computers... first it was restructuring with many jobs axed, then less then 6 months later, they were told that 80% of them will lose their jobs in coming months which they will announce when they are ready. It's like hearing about a bomb being release but not knowing when it arrives and it finally hits them.
Posted by secret, 20/02/2009 9:43:30 AM
Unbelievable. This outsourcing will save nothing - in fact it is costing Australia more in lost jobs and lost monies. And the lack of verifable security on University information - who (students, staff, researchers?) would want to go to UC and have their personal information sent overseas with whatever passes for security over there.
Posted by Concerned Canberran, 20/02/2009 11:13:43 AM
This is exactly why the world has a financial crisis. Universities have been teaching ideologies of greed and profit and neglecing the education of graduatates. Quality of graduates have been dropping as universities have been kowtowing to their holy cow profit over the last 15-20 years instead of providing improved service. Overseas grads and locals have been emerging each year with less and less knowledge, with some grads barely able to speak English never mind write it as educational services diminish. Administration has always been the most problematic area for students and staff to deal with. Outsourcing makes it harder again for students and staff but above all shows that the people running the university are simply profit motivated not capable of running a university who's task is servicing the education of students. They have quite frankly "lost the Plot". The problems arising from outsourcing are that great I would consider sacking any body that was ignorant enough to suggest it in a university environment. The very nature of outsourcing will always provide a second class service to a well run internal service, which results in more time wastage for clients. Even in business the idea of cutting costs in this way is to transfer costs away from the provider to clients cost base. Which may or may not work in a non service environment but never improves client loyalty.
Posted by Dart, 20/02/2009 12:05:37 PM
At a staff meeting this morning, we were told that "no-one knows which positions will be outsourced' and that "the ground rules are changing daily - the switchboard will not be outsourced now' and that there are no clear decisions yet made on who will go, or when. Yet 50 people are now uncertain as to whether they still have a job. Massively under thought - It makes one wonder about the effectiveness of UC management.
Posted by Ainslie, 20/02/2009 12:26:16 PM
Amusing is a PDF at UC (http://www.canberra.edu.au/china centre/news/documents/Priva tizationNanjing.pdf) on the costs of outsourcing and privatization of public sector in general. For example, in the case of IT outsourcing: "As Barthelemy (2001) concludes, ‘although the benefits of IT outsourcing are clear, they often get eaten away by costs that managers can’t pinpoint’. He suggests that this includes vendor search and contracting costs, costs of managing the effort and costs of transitioning after outsourcing that can be added to other costs such as organizational shock, loss of expertise and corporate memory."
Posted by Concerned Canberran, 20/02/2009 1:31:28 PM
This disgusts me. Why do the so called 'decision makers' in this country just not get it?
Posted by Nicholls, 20/02/2009 3:26:45 PM
This is a result of a botched attempt to restructure in 2007, where approx 80 people received redundancy packages. 20% of those people are now again employed at UC, not to mention the ones that had to be replaced after receiving their payouts!!. I thought we were susposed to be stimulating the Australian economy not India's, hopefully the bonuses the Executive received will do the Job instead.
Posted by Disgusted, 20/02/2009 3:40:10 PM
It is primarily Australian taxpayers dollars that makes these jobs or saves these jobs, $B42, especially being spent for this very purpose and the ANU think that they can treat the Australian people of lesser education with such contempt. It is surely the very first task of the new chancellor to tackle head on and reverse this outrageous plan.
Posted by watcher, 20/02/2009 4:24:50 PM
Ah UC has been running at millions of dollars in the red. What would you do to turn things around? I support a strategy that focuses spending on improved teaching, which is the investment that (over time) will most likely lead to growth in student numbers and increased revenue. That universities are under such stress is a symptom of continually reducing public funding for them over the last 20 years. During the same period every other developed country has increased public funding. Why would a country that prides itself on being smart (and egalitarian) allow such a situation? And for those who only care about money making why wouldnt tax payers do everything they can to support one of our largest export industries when we bend over backwards to make sure our other large export industries (agriculture and mining) are competitive?
Posted by supportive student, 20/02/2009 9:04:37 PM
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