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ACT Brumbies and Western Giants in peace offer to fans for ticket bungle

Date

Chris Dutton and David Polkinghorne

Fans line up to get into Canberra Stadium on Saturday night following a ticket bungle by the Brumbies.

Fans line up to get into Canberra Stadium on Saturday night following a ticket bungle by the Brumbies. Photo: Melissa Adams

THE ACT Brumbies and Greater Western Sydney have been forced to offer compensation to fans following membership and ticket bungles just two days apart that took the gloss off the start of the football season in Canberra.

Brumbies members had to line up outside Canberra Stadium to get tickets to the Super Rugby round one clash against the Queensland Reds, despite most having bought their packages before Christmas.

In AFL, the Giants are offering half-price tickets to their first premiership game at Manuka Oval in April after about 800 fans missed the first quarter of their pre-season game on Thursday night.

It was a massive blow as both codes attempt to lure new supporters for their new campaigns.

The Brumbies had to turn away almost 500 potential new members last week to concentrate on rectifying numerous problems.

They admit their membership dramas are ''not good enough'' and will offer merchandise as a peace gesture this week.

The initial Brumbies' membership bungle resulted in the wrong cards being printed and more than 1000 fans did not get their tickets for round one.

Three factors contributed to the Brumbies' problems - a new ARU system, a Ticketek problem and a new membership pack supplier for the first time in a decade.

''The thing is we don't know how far it has spread. There are two categories which haven't been affected at all,'' Brumbies general manager Simon Chester said.

''We just wanted to get people into their right seats this week. We'll work out the compensation next week - we know it's not good enough,'' he said.

''But our priority has been on getting everyone into the ground this week.''

The timing was disastrous, with Canberra Stadium and Manuka Oval both getting major off-season renovations.

There are new $1.4 million ticket booths at Canberra Stadium designed to avoid a logjam of fans entering the ground, with public wireless internet points and a pristine $250,000 playing surface.

At Manuka Oval, there are plans to add more entry points to the western side, and the work could be finished as early as GWS's round seven clash with Port Adelaide on May 3.

Manuka Oval has been upgraded with new turf, grandstands and amenities to attract international cricket and the top AFL clubs.

The Giants' pre-season game against the Sydney Swans kick-started the 48 hours of ACT ticketing drama.

A Ticketek blunder forced the fans to line up outside Manuka Oval because an administrative error meant the fans could not print their pre-purchased tickets before the game.

''It was definitely a mistake made by the ticketing company - they've acknowledged that, and they're working with us to ensure something like this doesn't happen in the future,'' Canberra Stadium and Manuka Oval general manager Neale Guthrie said.

''I'm sorry we inconvenienced the patrons the other night at the football,'' he said. ''Trust us that we've fixed it, and next time they come they'll be fine.''

The Giants have a 10-year $26 million deal to play games in Canberra, and the club has moved to ease tension with supporters after the stuff-up.

GWS fans have until Monday to buy half-price tickets for the Giants' match against the Western Bulldogs to be played at Manuka Oval on April 12.

''We put the fans first. Our overriding value is we love our fans, we love the fans of the game and we try to think about any decision with the fans at the centre of it,'' Giants chief executive David Matthews said.

''Clearly if people are missing large parts of the game through no fault of their own, we've just got to make sure those processes are handled right.

''That's why we thought we'd make an offer and extend a bit of generosity at our end.''

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NRL Season 2015

Round 1
Thu, 05 MarTimes shown AEDT
BRI 6 vs SOU 36 Report Stats
Fri, 06 MarTimes shown AEDT
PAR 42 vs MAN 12 Report Report Stats
Sat, 07 MarTimes shown AEDT
NEW 24 vs NZW 14 Report Stats
GCT 18 vs WST 19 Report Stats
NQL 4 vs SYD 28 Report Stats
Sun, 08 MarTimes shown AEDT
PEN 24 vs CBY 18 Report Stats
CRO 20 vs CBR 24 Report Stats
Mon, 09 MarTimes shown AEDT
STG 4 vs MEL 12 Report Stats
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Round 2
Fri, 13 MarTimes shown AEDT
CBY 32 vs PAR 12 Report Stats
CRO 2 vs BRI 10 Report Stats
Sat, 14 MarTimes shown AEDT
PEN 40 vs GCT Report Stats
MAN 24 vs MEL 22 Stats
NQL 14 vs NEW 16 Report Stats
Sun, 15 MarTimes shown AEDT
SOU 34 vs SYD 26 Stats
CBR 6 vs NZW 18 Report Stats
Mon, 16 MarTimes shown AEDT
WST 22 vs STG 4 Stats
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Round 3
Fri, 20 MarTimes shown AEDT
MAN 12 vs CBY 16 Report Stats
BRI 44 vs NQL 22 Report Stats
Sat, 21 MarTimes shown AEDT
NZW 29 vs PAR 16 Report Stats
CBR 20 vs STG 22 Report Stats
MEL 36 vs CRO 18 Report Stats
Sun, 22 MarTimes shown AEDT
SOU 20 vs WST 6 Report Stats
GCT 18 vs NEW 20 Report Stats
Mon, 23 MarTimes shown AEDT
SYD 20 vs PEN 12 Report Stats
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Round 4
Fri, 27 MarTimes shown AEDT
PAR 29 vs SOU 16 Report Stats
WST 24 vs CBY 25 Report Stats
Sat, 28 MarTimes shown AEDT
NEW 26 vs PEN 14 Report Stats
CRO 22 vs GCT 24 Report Stats
STG 12 vs MAN 4 Report Stats
Sun, 29 MarTimes shown AEDT
NZW 16 vs BRI 24 Report Stats
SYD 34 vs CBR 6 Report Stats
Mon, 30 MarTimes shown AEDT
NQL 18 vs MEL 17 Stats
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Round 5
Fri, 03 AprTimes shown AEDT
CBY 17 vs SOU 18 Report Stats
GCT 16 vs BRI 26 Report Stats
Sat, 04 AprTimes shown AEDT
MAN 16 vs CBR 29 Report Stats
NEW vs STG 13 Report Stats
Sun, 05 AprTimes shown AEST
SYD 12 vs CRO 20 Report Stats
Mon, 06 AprTimes shown AEST
PAR 6 vs WST 22 Report Stats
MEL 30 vs NZW 14 Report Stats
PEN 10 vs NQL 30 Report Stats
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Round 6
Fri, 10 AprTimes shown AEST
BRI 22 vs SYD 18 Report Stats
CRO 22 vs NEW 6 Report Stats
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PAR 16 vs GCT 38 Report Stats
NZW 32 vs WST 22 Report Stats
PEN 22 vs MAN 12 Report Stats
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CBR 10 vs MEL 14 Report Stats
STG 31 vs CBY 6 Report Stats
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SOU 12 vs NQL 30 Report Stats
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Round 7
Fri, 17 AprTimes shown AEST
CBY 28 vs MAN 16 Report Stats
STG 12 vs BRI 10 Report Stats
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GCT 32 vs PEN 6 Report Stats
NQL 28 vs NZW 24 Report Stats
MEL 17 vs SYD 16 Report Stats
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WST 22 vs CBR 30 Report Stats
NEW 22 vs PAR 28 Report Stats
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CRO 18 vs SOU 10 Stats
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Round 8
Fri, 24 AprTimes shown AEST
CBY 14 vs WST 38 Stats
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NZW 28 vs GCT 32 Report Stats
NEW 24 vs NQL 26 Report Stats
SYD 12 vs STG 14 Report Stats
MEL 10 vs MAN 12 Stats
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Sun, 26 AprTimes shown AEST
PEN 26 vs CRO 18 Stats
SOU 22 vs CBR 30 Stats
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Round 9
Fri, 08 MayTimes shown AEST
BRI 8 vs PEN 5 Report Stats
SYD 36 vs WST 4 Stats
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CBR 56 vs GCT 16 Stats
CRO 16 vs NZW 20 Stats
NQL 23 vs CBY 16 Stats
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MAN 30 vs NEW 10 Stats
PAR 10 vs MEL 28 Stats
Mon, 11 MayTimes shown AEST
SOU 16 vs STG 10 Stats
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Round 10
Fri, 15 MayTimes shown AEST
CBY 10 vs SYD 24 Stats
NQL 31 vs BRI 20 Report Stats
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PAR 13 vs NZW 17 Report Stats
GCT 22 vs CRO 23 Report Stats
MEL 16 vs SOU 12 Stats
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STG 32 vs CBR 18 Report Stats
NEW 22 vs WST 12 Stats
Mon, 18 MayTimes shown AEST
MAN 10 vs PEN 11 Stats
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Round 11
Fri, 22 MayTimes shown AEST
SOU 14 vs PAR 12 Report Stats
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WST vs NQL 19:30CSS
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CBR vs CBY 16:00GIO Stadium
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NEW vs BRI 19:00HS
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Round 12
Fri, 29 MayTimes shown AEST
PEN vs PAR 19:45Pepper Stadium
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GCT vs SOU 15:00Cbus Super Stadium
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NQL vs MAN 19:301300 Smiles Stadium
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STG vs CRO 16:00Jubilee Oval
Mon, 01 JunTimes shown AEST
SYD vs MEL 19:00AS
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Round 13
Fri, 05 JunTimes shown AEST
BRI vs MAN 19:35SUN
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NEW vs CBR 15:00HS
SOU vs NZW 17:30nib Stadium
PEN vs MEL 19:30Pepper Stadium
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CRO vs SYD 16:00Remondis Stadium
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PAR vs NQL 19:00Pirtek Stadium
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Round 14
Fri, 12 JunTimes shown AEST
WST vs SOU 19:45ANZ
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NZW vs SYD 18:00MSS
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GCT vs CBY 16:00Cbus Super Stadium
Mon, 15 JunTimes shown AEST
MEL vs PAR 19:00AAMI
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Round 15
Fri, 19 JunTimes shown AEST
MAN vs WST 19:45BO
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CBR vs NQL 15:00GIO Stadium
GCT vs NZW 17:30Cbus Super Stadium
CBY vs PEN 19:30ANZ
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NEW vs CRO 14:00HS
MEL vs BRI 16:00AAMI
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STG vs SYD 19:00AS
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Round 16
Fri, 26 JunTimes shown AEST
BRI vs NEW 19:35SUN
SOU vs MAN 19:35ANZ
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NZW vs CBR 15:00MSS
NQL vs CRO 17:301300 Smiles Stadium
PAR vs STG 19:30Pirtek Stadium
Sun, 28 JunTimes shown AEST
SYD vs GCT 14:00AS
WST vs PEN 16:00VAS
Mon, 29 JunTimes shown AEST
CBY vs MEL 19:00Belmore Sports Ground
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Round 17
Fri, 03 JulTimes shown AEST
PEN vs SOU 19:45Pepper Stadium
Sat, 04 JulTimes shown AEST
STG vs NQL 19:30WIN
Sun, 05 JulTimes shown AEST
MAN vs CRO 16:00BO
Mon, 06 JulTimes shown AEST
WST vs PAR 19:00ANZ
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Round 18
Fri, 10 JulTimes shown AEST
CBR vs NEW 19:45GIO Stadium
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PEN vs SYD 17:30Pepper Stadium
CBY vs BRI 19:30ANZ
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CRO vs STG 16:00Remondis Stadium
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GCT vs MAN 19:00Cbus Super Stadium
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Round 19
Fri, 17 JulTimes shown AEST
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MEL vs PEN 19:35AAMI
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NEW vs GCT 17:30HS
STG vs SOU 19:30SCG
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Round 20
Fri, 24 JulTimes shown AEST
BRI vs GCT 19:35SUN
WST vs SYD 19:35ANZ
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SOU vs NEW 17:30ANZ
MEL vs STG 19:30AAMI
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NQL vs PAR 19:001300 Smiles Stadium
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Round 21
Thu, 30 JulTimes shown AEST
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SOU vs PEN 00:00ANZ
SYD vs CBY 00:00AS
MAN vs BRI 00:00TBA
WST vs MEL 00:00VAS
GCT vs PAR 00:00Cbus Super Stadium
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Round 22
Thu, 06 AugTimes shown AEST
NZW vs STG 22:00MSS
Fri, 07 AugTimes shown AEST
BRI vs CBY 00:00SUN
NEW vs SYD 00:00HS
CBR vs WST 00:00GIO Stadium
MAN vs SOU 00:00BO
CRO vs NQL 00:00Remondis Stadium
MEL vs GCT 00:00AAMI
PAR vs PEN 00:30TIO
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Round 23
Thu, 13 AugTimes shown AEST
BRI vs STG 00:00SUN
CBY vs GCT 00:00TBA
NQL vs SOU 00:001300 Smiles Stadium
PEN vs NZW 00:00Pepper Stadium
CBR vs MAN 00:00GIO Stadium
SYD vs PAR 00:00AS
CRO vs MEL 00:00Remondis Stadium
WST vs NEW 00:00CSS
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Round 24
Wed, 19 AugTimes shown AEST
NZW vs NQL 22:00MSS
Thu, 20 AugTimes shown AEST
STG vs PEN 00:00WIN
SOU vs CBY 00:00ANZ
SYD vs BRI 00:00AS
MAN vs PAR 00:00BO
CRO vs WST 00:00Remondis Stadium
MEL vs NEW 00:00AAMI
GCT vs CBR 00:00Cbus Super Stadium
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Round 25
Thu, 27 AugTimes shown AEST
PAR vs CRO 00:00Pirtek Stadium
NEW vs CBY 00:00HS
SOU vs BRI 00:00AS
CBR vs PEN 00:00GIO Stadium
MAN vs SYD 00:00BO
MEL vs NQL 00:00AAMI
WST vs NZW 00:00CSS
GCT vs STG 00:00Cbus Super Stadium
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Round 26
Thu, 03 SepTimes shown AEST
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CBY vs NZW 00:00ANZ
NQL vs GCT 00:001300 Smiles Stadium
STG vs WST 00:00ANZ
PAR vs CBR 00:00Pirtek Stadium
PEN vs NEW 00:00Pepper Stadium
SYD vs SOU 00:00AS
CRO vs MAN 00:00Remondis Stadium
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