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ACT Brumbies and Western Giants in peace offer to fans for ticket bungle


Chris Dutton and David Polkinghorne

Fans line up to get into Canberra Stadium on Saturday night following a ticket bungle by the Brumbies.

Fans line up to get into Canberra Stadium on Saturday night following a ticket bungle by the Brumbies. Photo: Melissa Adams

THE ACT Brumbies and Greater Western Sydney have been forced to offer compensation to fans following membership and ticket bungles just two days apart that took the gloss off the start of the football season in Canberra.

Brumbies members had to line up outside Canberra Stadium to get tickets to the Super Rugby round one clash against the Queensland Reds, despite most having bought their packages before Christmas.

In AFL, the Giants are offering half-price tickets to their first premiership game at Manuka Oval in April after about 800 fans missed the first quarter of their pre-season game on Thursday night.

It was a massive blow as both codes attempt to lure new supporters for their new campaigns.

The Brumbies had to turn away almost 500 potential new members last week to concentrate on rectifying numerous problems.

They admit their membership dramas are ''not good enough'' and will offer merchandise as a peace gesture this week.

The initial Brumbies' membership bungle resulted in the wrong cards being printed and more than 1000 fans did not get their tickets for round one.

Three factors contributed to the Brumbies' problems - a new ARU system, a Ticketek problem and a new membership pack supplier for the first time in a decade.

''The thing is we don't know how far it has spread. There are two categories which haven't been affected at all,'' Brumbies general manager Simon Chester said.

''We just wanted to get people into their right seats this week. We'll work out the compensation next week - we know it's not good enough,'' he said.

''But our priority has been on getting everyone into the ground this week.''

The timing was disastrous, with Canberra Stadium and Manuka Oval both getting major off-season renovations.

There are new $1.4 million ticket booths at Canberra Stadium designed to avoid a logjam of fans entering the ground, with public wireless internet points and a pristine $250,000 playing surface.

At Manuka Oval, there are plans to add more entry points to the western side, and the work could be finished as early as GWS's round seven clash with Port Adelaide on May 3.

Manuka Oval has been upgraded with new turf, grandstands and amenities to attract international cricket and the top AFL clubs.

The Giants' pre-season game against the Sydney Swans kick-started the 48 hours of ACT ticketing drama.

A Ticketek blunder forced the fans to line up outside Manuka Oval because an administrative error meant the fans could not print their pre-purchased tickets before the game.

''It was definitely a mistake made by the ticketing company - they've acknowledged that, and they're working with us to ensure something like this doesn't happen in the future,'' Canberra Stadium and Manuka Oval general manager Neale Guthrie said.

''I'm sorry we inconvenienced the patrons the other night at the football,'' he said. ''Trust us that we've fixed it, and next time they come they'll be fine.''

The Giants have a 10-year $26 million deal to play games in Canberra, and the club has moved to ease tension with supporters after the stuff-up.

GWS fans have until Monday to buy half-price tickets for the Giants' match against the Western Bulldogs to be played at Manuka Oval on April 12.

''We put the fans first. Our overriding value is we love our fans, we love the fans of the game and we try to think about any decision with the fans at the centre of it,'' Giants chief executive David Matthews said.

''Clearly if people are missing large parts of the game through no fault of their own, we've just got to make sure those processes are handled right.

''That's why we thought we'd make an offer and extend a bit of generosity at our end.''

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NRL Season 2015

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GCT 18vs WST 19 Report Stats
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CRO 20vs CBR 24 Report Stats
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CBY 32vs PAR 12 Report Stats
CRO 2vs BRI 10 Report Stats
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PEN 40vs GCT 0 Report Stats
MAN 24vs MEL 22 Stats
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SOU 34vs SYD 26 Stats
CBR 6vs NZW 18 Report Stats
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MAN 12vs CBY 16 Report Stats
BRI 44vs NQL 22 Report Stats
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CBR 20vs STG 22 Report Stats
MEL 36vs CRO 18 Report Stats
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SOU 20vs WST 6 Report Stats
GCT 18vs NEW 20 Report Stats
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SYD 20vs PEN 12 Report Stats
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PAR 29vs SOU 16 Report Stats
WST 24vs CBY 25 Report Stats
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NEW 26vs PEN 14 Report Stats
CRO 22vs GCT 24 Report Stats
STG 12vs MAN 4 Report Stats
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NZW 16vs BRI 24 Report Stats
SYD 34vs CBR 6 Report Stats
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NQL 18vs MEL 17 Stats
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Round 5
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CBY 17vs SOU 18 Report Stats
GCT 16vs BRI 26 Report Stats
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MAN 16vs CBR 29 Report Stats
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MEL 30vs NZW 14 Report Stats
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BRI 22vs SYD 18 Report Stats
CRO 22vs NEW 6 Report Stats
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PAR 16vs GCT 38 Report Stats
NZW 32vs WST 22 Report Stats
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STG 31vs CBY 6 Report Stats
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GCT 32vs PEN 6 Report Stats
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MEL 17vs SYD 16 Report Stats
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WST 22vs CBR 30 Report Stats
NEW 22vs PAR 28 Report Stats
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CRO 18vs SOU 10 Stats
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Round 8
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CBY 14vs WST 38 Stats
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NZW 28vs GCT 32 Report Stats
NEW 24vs NQL 26 Report Stats
SYD 12vs STG 14 Report Stats
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BRI 28vs PAR 16 Stats
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PEN 26vs CRO 18 Stats
SOU 22vs CBR 30 Stats
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Round 9
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BRI 8vs PEN 5 Report Stats
SYD 36vs WST 4 Stats
Sat, 09 MayTimes shown AEST
CBR 56vs GCT 16 Stats
CRO 16vs NZW 20 Stats
NQL 23vs CBY 16 Stats
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MAN 30vs NEW 10 Stats
PAR 10vs MEL 28 Stats
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SOU 16vs STG 10 Stats
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Round 10
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CBY 10vs SYD 24 Stats
NQL 31vs BRI 20 Stats
Sat, 16 MayTimes shown AEST
PAR 13vs NZW 17 Report Stats
GCT 22vs CRO 23 Report Stats
MEL 16vs SOU 12 Stats
Sun, 17 MayTimes shown AEST
STG 32vs CBR 18 Report Stats
NEW 22vs WST 12 Stats
Mon, 18 MayTimes shown AEST
MAN 10vs PEN 11 Stats
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Round 11
Fri, 22 MayTimes shown AEST
SOU 14vs PAR 12 Report Stats
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WST 0vs NQL 8 Stats
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CBR 34vs CBY 41 Stats
Mon, 25 MayTimes shown AEST
NEW 18vs BRI 31 Stats
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Round 12
Fri, 29 MayTimes shown AEST
PEN 20vs PAR 26 Stats
Sat, 30 MayTimes shown AEST
GCT 16vs SOU 22 Report Stats
CBR 12vs BRI 24 Stats
NQL 18vs MAN 14 Report Stats
Sun, 31 MayTimes shown AEST
NZW 24vs NEW 20 Stats
STG 42vs CRO 6 Stats
Mon, 01 JunTimes shown AEST
SYD 24vs MEL 2 Report Stats
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Round 13
Fri, 05 JunTimes shown AEST
BRI 44vs MAN 10 Report Stats
WST 20vs GCT 27 Report Stats
Sat, 06 JunTimes shown AEST
NEW 22vs CBR 44 Stats
SOU 36vs NZW 4 Stats
PEN 0vs MEL 20 Report Stats
Sun, 07 JunTimes shown AEST
CRO 10vs SYD 4 Stats
Mon, 08 JunTimes shown AEST
CBY 29vs STG 16 Stats
PAR 30vs NQL 36 Report Stats
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Round 14
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WST 34vs SOU 6 Report Stats
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NZW 21vs SYD 25 Report Stats
Sun, 14 JunTimes shown AEST
GCT 28vs CBY 14 Stats
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MEL 22vs PAR 26 Report Stats
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Round 15
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MAN 30vs WST 20 Report Stats
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CBR 20vs NQL 21 Report Stats
GCT 14vs NZW 36 Report Stats
CBY 24vs PEN 12 Report Stats
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NEW 28vs CRO 30 Report Stats
MEL 12vs BRI 14 Report Stats
Mon, 22 JunTimes shown AEST
STG 14vs SYD 19 Report Stats
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Round 16
Fri, 26 JunTimes shown AEST
BRI 44vs NEW 22 Stats
SOU 20vs MAN 8 Report Stats
Sat, 27 JunTimes shown AEST
NZW 30vs CBR 8 Stats
NQL 18vs CRO 24 Report Stats
PAR 16vs STG 12 Report Stats
Sun, 28 JunTimes shown AEST
SYD 20vs GCT 10 Stats
WST 12vs PEN 35 Stats
Mon, 29 JunTimes shown AEST
CBY 20vs MEL 4 Report Stats
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Round 17
Fri, 03 JulTimes shown AEST
PEN 20vs SOU 6 Report Stats
Sat, 04 JulTimes shown AEST
STG 12vs NQL 18 Report Stats
Sun, 05 JulTimes shown AEST
MAN 28vs CRO 16 Report Stats
Mon, 06 JulTimes shown AEST
WST 16vs PAR 28 Stats
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Round 18
Fri, 10 JulTimes shown AEST
CBR 36vs NEW 22 Stats
Sat, 11 JulTimes shown AEST
PEN 4vs SYD 24 Stats
CBY 8vs BRI 16 Stats
Sun, 12 JulTimes shown AEST
NZW 28vs MEL 14 Report Stats
CRO 28vs STG 8 Report Stats
Mon, 13 JulTimes shown AEST
GCT 6vs MAN 38 Stats
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Round 19
Fri, 17 JulTimes shown AEST
PAR 4vs CBY 28 Report Stats
MEL 52vs PEN 10 Report Stats
Sat, 18 JulTimes shown AEST
CBR 20vs CRO 21 Report Stats
NEW 30vs GCT 2 Report Stats
STG 8vs SOU 24 Report Stats
Sun, 19 JulTimes shown AEST
SYD 24vs NZW 0 Report Stats
BRI 42vs WST 16 Stats
Mon, 20 JulTimes shown AEST
MAN 12vs NQL 30 Stats
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Round 20
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BRI 34vs GCT 0 Report Stats
WST 8vs SYD 33 Stats
Sat, 25 JulTimes shown AEST
NZW 12vs MAN 32 Stats
MEL 22vs STG 4 Stats
SOU 52vs NEW 6 Stats
Sun, 26 JulTimes shown AEST
PEN 24vs CBR 34 Report Stats
CBY 16vs CRO 18 Report Stats
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NQL 46vs PAR 4 Stats
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Round 21
Fri, 31 JulTimes shown AEST
SYD 38vs CBY 28 Report Stats
WST 34vs MEL 16 Report Stats
Sat, 01 AugTimes shown AEST
NZW 14vs CRO 18 Stats
NQL 32vs CBR 24 Stats
MAN 44vs BRI 14 Stats
Sun, 02 AugTimes shown AEST
STG 46vs NEW 24 Stats
SOU 20vs PEN 16 Report Stats
Mon, 03 AugTimes shown AEST
GCT 24vs PAR 14 Stats
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Round 22
Fri, 07 AugTimes shown AEST
BRI 16vs CBY 18 Report Stats
MAN 28vs SOU 8 Stats
Sat, 08 AugTimes shown AEST
NZW 0vs STG 36 Stats
CRO 30vs NQL 18 Stats
PAR 10vs PEN 4 Stats
Sun, 09 AugTimes shown AEST
MEL 36vs GCT 14 Report Stats
NEW 22vs SYD 38 Report Stats
Mon, 10 AugTimes shown AEST
CBR 18vs WST 20 Stats
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Round 23
Thu, 13 AugTimes shown AEST
NQL 18vs SOU 31 Stats
Fri, 14 AugTimes shown AEST
BRI 32vs STG 6 Report Stats
Sat, 15 AugTimes shown AEST
WST 18vs NEW 24 Stats
PEN 24vs NZW 10 Stats
SYD 28vs PAR 18 Stats
Sun, 16 AugTimes shown AEST
CBR 24vs MAN 26 Stats
CBY 36vs GCT 14 Report Stats
Mon, 17 AugTimes shown AEST
CRO 2vs MEL 30 Stats
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Round 24
Thu, 20 AugTimes shown AEST
STG 19vs PEN 12 Report Stats
Fri, 21 AugTimes shown AEST
SOU 18vs CBY 32 Report Stats
Sat, 22 AugTimes shown AEST
CRO 40vs WST 18 Report Stats
NZW 16vs NQL 50 Report Stats
SYD 12vs BRI 10 Report Stats
Sun, 23 AugTimes shown AEST
GCT 28vs CBR 12 Stats
MAN 16vs PAR 20 Report Stats
Mon, 24 AugTimes shown AEST
MEL 6vs NEW 20 Report Stats
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Round 25
Thu, 27 AugTimes shown AEST
SOU 12vs BRI 47 Report Stats
Fri, 28 AugTimes shown AEST
MAN 10vs SYD 46 Report Stats
Sat, 29 AugTimes shown AEST
PAR 28vs CRO 35 Stats
NEW 18vs CBY 20 Stats
MEL 14vs NQL 6 Report Stats
Sun, 30 AugTimes shown AEST
WST 50vs NZW 16 Report Stats
GCT 28vs STG 26 Stats
Mon, 31 AugTimes shown AEST
CBR 34vs PEN 18 Stats
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Round 26
Thu, 03 SepTimes shown AEST
BRI 8vs MEL 15 Report Stats
Fri, 04 SepTimes shown AEST
SYD 30vs SOU 0 Report Stats
Sat, 05 SepTimes shown AEST
PEN 30vs NEW 12 Stats
STG 32vs WST 30 Stats
NQL 42vs GCT 12 Stats
Sun, 06 SepTimes shown AEST
PAR 24vs CBR 28 Stats
CRO 12vs MAN 14 Stats
CBY 26vs NZW 22 Stats
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Telstra Premiership Finals Round 1
Fri, 11 SepTimes shown AEST
SYD 18vs MEL 20 Report Stats
Sat, 12 SepTimes shown AEST
CBY 11vs STG 10 Report Stats
BRI 16vs NQL 12 Report Stats
Sun, 13 SepTimes shown AEST
CRO 28vs SOU 12 Report Stats
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Telstra Premiership Finals Round 2
Fri, 18 SepTimes shown AEST
SYD 38vs CBY 12 Report Stats
Sat, 19 SepTimes shown AEST
NQL 39vs CRO 0 Report Stats
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Telstra Premiership Finals Round 3
Fri, 25 SepTimes shown AEST
BRI 31vs SYD 12 Stats
Sat, 26 SepTimes shown AEST
MEL 12vs NQL 32 Stats
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Telstra Premiership Finals Round 4
Sun, 04 OctTimes shown AEDT
BRI 16vs NQL 17 Report Stats
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NRL Ladder 2015
Overall standings
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Sydney Roosters 24 18 6 0 40
Brisbane Broncos 24 17 7 0 38
North Queensland Cowboys 24 17 7 0 38
Melbourne Storm 24 14 10 0 32
Canterbury-Bankstown Bulldogs 24 14 10 0 32
Cronulla-Sutherland Sharks 24 14 10 0 32
South Sydney Rabbitohs 24 13 11 0 30
St George-Illawarra Dragons 24 12 12 0 28
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