National Australia Bank
Tony Featherstone Picture this: a family-owned retailer has a $40-million bank loan. The founder has had a good relationship with his banker for years, watched footy with him, and met the bank’s CEO at functions.
Eric Johnston The online shopping boom spawns a surge in credit card fraud, with about one in 15 Australian adults becoming victims last year and total losses blowing out to a record $278 million.
Clancy Yeates New lending to business has jumped to levels not seen since the global financial crisis.
Eric Johnston Small to mid-sized business is again emerging as the key battleground for banks to build their lending book as the mortgage market cools.
The big four banks are doing all they can to win over mid-sized businesses but bank satisfaction ratings among that segment have either dropped or are static, research shows.
Gareth Hutchens Outpouring of criticism and bank bashing replaced with total lack of reaction.
Christopher Niesche For a small business, a couple of bad or late payers can be devastating, putting the business under financial stress or potentially dragging it under.
Chris Zappone Business confidence has turned positive for the first time since December 2007, helped by government hand-outs.