"We take any issues with access to the triple zero service very seriously" ... Chris Chapman, ACMA chairman.
The Australian Communications and Media Authority (ACMA) has taken legal action against TPG for allegedly failing to provide access to emergency call services.
ACMA said the telephone and internet service provider failed to give some customers access to "000" emergency call service between March and September last year.
"All Australians need to be assured that their telecommunications provider attaches the utmost priority to triple zero access," said Chris Chapman, ACMA chairman.
"We take any issues with access to the triple zero service very seriously."
ACMA alleges that TPG is in breach of the Telecommunications (Emergency Call Service) Determination 2009, which requires telephone service providers to give customers and other end-users access to the Triple Zero emergency call service.
"TPG received the proceedings yesterday and will consider them with its lawyers in due course," said Craig Levy, spokesman for TPG.
ACMA filed the proceedings against TPG Telecom in the Federal Court.