NAB fixing internet and mobile banking back online after five-hour outage
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NAB fixing internet and mobile banking back online after five-hour outage

National Australia Bank's internet and mobile banking services have resumed almost five hours after frustrated customers vented their anger when the services became unavailable on Friday afternoon.

Customers began to notice the outage about 1.30pm on Friday, taking to social media to quiz the bank on how long the services would be down.

"We seem to be having some issues with our Mobile App and Internet Banking," NAB responded.

"The team’s looking into it now and we’ll post an update shortly."

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More than an hour later, the services were still not working.

"Apologies to our customers who can’t access Internet Banking & the Mobile App at the moment – we’re working to fix this ASAP. You can still access ATMs, EFTPOS facilities and branch services as usual," the NAB account posted on Twitter just before 3pm.

The bank said they were investigating the source of the outage and urged customers to use telephone banking to check account balances, transfer funds and pay bills.

A NAB spokesman said just after 6.30pm services were beginning to be restored.

"On Friday afternoon we experienced issues with our Mobile App and Internet Banking. These services are now back online. We apologise for any inconvenience caused," he said.

On Twitter, the bank said customers could lodge a complaint for compensation if needed.

On social media, NAB customers complained of the outage, with some saying they had planned to carry out large transactions or were about to pay wages to their employees on Friday but were unable to.

"It's been hours," one Twitter user, Jackie Bolsonaro wrote.

"We gave up and will try again later. I needed to make a simple transfer and it turned out to be a big deal."

Simone is a breaking news reporter for The Age. Most recently she covered breaking news for The Australian in Melbourne.

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