Customer service is a thing of the past for Tegan Oakley, these days she works in the emerging field of customer success.
Her job as customer success director for a human resources IT company in Sydney places her in one of the highest demand roles going, according to analysis from jobs and social media giant LinkedIn.
Oakley says it is a role makes use of her past experience in accounts management and traditional customer service.
"Typically, customer service back in the day was more of a reactive service. Now customer success is seen as a consultative arm of the business that adds value to customers and ensures they meet their objectives," she said.
"What is surprising is how much of a demand that customer success has become."
LinkedIn's analysis of millions of jobs for a five-year period counted the frequencies of job titles held in 2013 compared with titles held in 2017.
"Customer success jobs have grown 38 per cent year on year over the last 12 months," Jason Laufer, senior director of learning and talent solutions at LinkedIn says.
The top five roles were:
Customer success manager: managing software, customer relationships and consulting.
Data scientist: Skilled in using digital analytics and data mining
Full stack engineer: Help make sense of mountains of data and skilled in software engineering and can include working with Java computer programming.
Cyber security expert: Skilled in computer and information security, consulting and security management.
Experience designer: Makes digital services including apps and websites easier to use through research and testing.
He says it is no surprise that tech roles dominated the top emerging jobs.
Laufer says new business models fuelled by technology and software services had increased demand for customer success managers, which were not popular five years ago.
"Organisations now place immense value in maintaining positive engagement with customers," he says.
"As a result, roles which require strong skills in human interaction and soft skills such as communication and collaboration have exploded."
The LinkedIn data found that many employers were looking for a combination of soft skills and technology.
Anna Patty is Workplace Editor for The Sydney Morning Herald. She is a former Education Editor, State Political Reporter and Health Reporter. Her reports on inequity in schools funding led to the Gonski reforms and won her national awards. Her coverage of health exposed unnecessary patient deaths at Campbelltown Hospital and led to judicial and parliamentary inquiries. At The Times of London, she exposed flaws in international medical trials.