11d ago

APS4 Operations Support Officer

face2face Recruitment

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APSCO
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Estimated
$90k ~ $100k
Work type
Full Time
Contract type
Contract
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$90k - $100k
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Actual pay is not disclosed by the employer
Full job description

The APS4 Operations Support Officer is a team membership position that will work within defined parameters relating to their area of responsibility. It will apply well-established policy, principles, practices and procedures to achieve Agency objectives and goals 

The position will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex inquiries.

Responsibilities may include but are not limited to:

  • Undertaking delegated decisions and supporting National Delivery with reviewing, assessing and approving participant’s plans, schedule reviews, assistive technology, payments and access tasks.
  • Assessing, reviewing and providing feedback on planning decisions in accordance with the Agency's , Rules and relevant guidance.
  • Undertaking record keeping activities
  • Researching and reviewing decisions regarding routine cases and managing moderately complex cases with the assistance of staff at higher classification levels.
  • Providing support and mentoring to enhance team development
  • Monitoring and analysing quality outcomes and results to identify trends, tailoring regular training and support functions to improve results.
  • Supporting the delivery and implementation of branch projects as required.
  • Working with Children Check is required to be successful role along with Pre engagement checks that will be completed if successful 
  • computer/software applications - Microsoft Office computer-based work ability to access and use client records management system (CRM) and associated Agency business applications
  • ability to access and use client records management system (CRM) and associated Agency business applications 

Applications close 9AM Friday 14 January 2022

Jason Pugh 

02 6199 5750

Job details
Date posted
7 Jan 2022
Category
Government, Emergency & Defence
Occupation
Federal Government
Estimated
$90k ~ $100k
Contract type
Contract
Work type
Full Time
Job mode
Standard/Business Hours

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