+60d ago

APS5 Technical Support Officer

Hays Infrastructure


Base pay $48 - $60/hr
Contract Standard/Business Hours
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Full job description

Your new company
Manage a whole of government e-business workflow system that underpins all the ministerial, parliamentary and executive document processes here at the Department. This team excels in customer service and have a very positive and reliable reputation with all of their stakeholders across the department - including ministers and secretaries.

Your new role

  • Phone and Email requests – core support hours are 9am – 5pm
  • Systems Administration tasks – account management requests
  • Assist with training sessions which are mainly done on webex, skype or sometimes one on one
  • Provide initial service desk support to all departmental staff for the business area, resolving basic and complex issues also providing subject matter expert advice for ministerial and parliamentary business processes
  • Assist with section and team administrative duties as requested
  • Manage the system as a Business Administrator ensuring that the system is configured correctly to support ministerial, parliamentary and executive business processes
  • Escalate and report on critical incident and problem management
  • Provide feedback and solutions as incident manager to influence configuration changes and fixes
  • Monitor and manage group mailbox and ensure any emails are appropriately actioned

What you'll need to succeed
Seeking a positive and enthusiastic personality that enjoys interacting with people and has great client service skills and previous technical support experience. With a supportive and experienced team, all the relevant training and system administration support will be provided to our new colleague.

What you'll get in return

  • Immediate Start
  • Initial 6 Month Contract + Opportunity to Permanent within the APS
  • Ongoing Training and Support provided
  • Work within a successful and friendly team environment
  • Attractive Hourly Rate + Superannuation

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Riley Kelly on 0262797468 now.
If this job isn't quite right for you but you are looking for a new position, please contact Riley.Kelly@hays.com.au for a confidential discussion on your career.

LHS 297508 #2641966

Pay comparison
Market average based on all Technical Support Officer jobs in Canberra ACT
Above avg. range
$48 - $60/hr
Market average
$38/hr
$38/hr
Market average
$31/hr
$51/hr
This job pays above average

Job details
Date posted
22 Apr 2022
Category
Information Technology
Occupation
Help Desk & IT Support
Above avg.
$48 - $60/hr
Work type
Contract
Job mode
Standard/Business Hours

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