Case Manger

With a focus on quality outcomes by balancing member needs with operational limits, the Case Manager - Relationships is the primary contact for members / claimants who make a claim and treats each claim as unique. The Case Manager - Relationships ensures members / claimants receive accurate and timely information delivered with respect and sensitivity.

The good bits:

• Work from home flexibility
• Modern offices
• Career progression opportunity
• Interstate transfer

Key Accountabilities and Main Responsibilities

• The ability to manage multiple tasks and competing priorities.
• Taking ownership of the claim and ensuring regular and proactive follow-up and phone contact to drive outcomes.
• Create a positive experience by quickly establishing rapport with members.
• Embrace and support change to provide superior customer service to Fund Members.
• Build effective relationships with the team and key contacts.

Experience & Personal Attributes

• Group insurance knowledge (including Death, TPD, TIB and PI claims processes) prefered
• Analytical and problem solving skills
• Microsoft Office skills (Word, Excel, PowerPoint)
• Minimum 1 year case management and/or assessment experience in group life claims or equivalent (prefered)
• Customer service experience
• Strong communication skills (verbal and written)

Don't miss out on this exciting opportunity! For a confidential discussion please contact Sean Ghadri at Fuse Recruitment on 0432 251 228 or sghadri@fuserecruitment.com Or apply to the role directly! We look forward to hearing from you.

At Fuse, we specialise in recruitment for the Wealth Management industry and actively source for a broad range of established clients. If you are a Financial Planning, Mortgage Broking professional looking for your next opportunity, I'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!

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