Claims Consultant

Fuse Recruitment

Base pay $65k - $68k
"+11.5% Super & 17% Leave Loading"
Permanent Full time Standard business hours
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Full job description

Our client is a long service leave provider for the construction industry with a solid reputation and is looking for a ambitious consultants to join their quickly growing team.

The Role:

As a Claims Consultant you will be responsible for lodging approx 8. claims a day for clients that are eligible to claim back their long service leave, review all their information and process the payments whilst delivering excellent customer service.

What are the benefits?

  • Energetic culture and working atmosphere
  • Supportive team and management
  • Opportunity for permanent position
  • Generous salary package
  • Above average Superannuation
  • 17.5% Annual Leave loading
  • Well -Developed Health & Well being program
  • WFH Flexibility

What will you be doing?

  • Manage the effective resolution of claim applications and associated activities with a relationship-based approach focusing on engaging, educating, and empathising with members.
  • Work effectively to deliver on service level and quality targets at an individual level, providing a positive member experience.
  • Identify, address, and resolve case related issues and complaints, escalating where appropriate, and identifying areas for continuous improvement in processes, capability and/or behaviours.
  • Take responsibility and drive own personal performance and development
  • Perform a range of day-to-day administrative duties

What do you need?

  • Customer Service experience within financial services (banking, insurance, superannuation or claims)
  • Experience within a fast paced or call centre environment
  • Effective communication, negotiation and influencing skills
  • Highly organised with that "can do" attitude
  • Ability to work in a team-based atmosphere

For a confidential discussion about this opportunity, please call Amy Hatfield on 0435 727 524 or send your application to ahatfield@fuserecruitment.com

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!




Perks & benefits
Additional super
Career development
Charity events
Christmas party
Coffee & tea
Company laptop
Flexible Hours/Time
Flexible working hours
Work From Home
Pay comparison
Market average based on all Claims Consultant jobs in Melbourne VIC
Base pay range
$65k - $68k
Market average
Market average

Equal Employment Opportunity
Equal Employment
Opportunity (EEO)
Fuse Recruitment supports the following Equal Employment Opportunity programs:
Grad programs Grad programs Internship programs Internship programs

Job details
Date posted
16 Jun 2022
Expiring date
15 Aug 2022
Banking, Superannuation & Finance
Base pay
$65k - $68k
Contract type
Work type
Full time
Job mode
Standard business hours
Career level
No experience (new to market), Apprentice, Graduate, Undergraduate, Junior (some experience)
Financial services
Private business
Work Authorisation
Work visa

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