8d ago

Customer Service Representative

Stramit


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Full job description

Proud to be Australian Made

Our products and people shape homes and communities.  We’re one of Australia’s leading manufacturers and suppliers of roll formed steel building products – and for good reason.

You will see us on the roofs of iconic buildings and stadiums that span the Australian landscape.  Our doors and panels open many commercial and residential builds.  Our commitment is on high quality, custom made installations that put our customers unique needs and aspirations at the heart of all we do.

The Stramit difference

Here at Stramit, we are on a growth journey.  We’re big enough to give you the all the benefits of a national network but small enough to know our customers first name. We get the job done right, every time – no matter how complex. 

Values Based

We know that great people get things done.  Our values guide our decision making, and we know we are all better together.  We believe all injuries are preventable and we never walk past – we speak up and take action.  Our people share ideas and are encouraged to have a go.  We anticipate and create solutions for our customers.  We’re on the lookout for an experienced Customer Service Officer.

Key focus & responsibilities

In this pivotal role, you will be the 1st point of contact for all our customers, you will play a vital role in communications, problem solving, order entry and stakeholder management. You will responsible for identifying the full needs within each customer request and providing exceptional customer service.  

Your responsibilities will include:

  • Work as part of a close-knit team in a fast-paced manufacturing and distribution environment
  • Provide exceptional customer service and support over the phone and via email
  • Provide administrative support including data entry, processing customer orders, applying credit claims & special pricing instructions
  • Work collaboratively with various teams including Sales, Manufacturing, and Planning to provide great customer solutions

What we need you to bring to our team

This is an exciting opportunity for a Customer Service hero.  You will be a great team player, with a problem solving attitude and great computer skills and willingness to learn.

What is in it for you?

You will be joining an iconic Australian brand that is constantly evolving. With a team that blends years of experience with youthful curiosity, we are searching for a team player to build our future together.

We commit to:

  • Empowering you to shape the transformation of our business;
  • Working with you to chase your career aspirations
  • Ongoing education and cross functional collaboration;
  • Diversity & Inclusivity – embracing all backgrounds, ethnicity and Disability

If you are ready to join in our transformation during an exciting growth phase and are a proactive customer service professional, we encourage you to apply today!

Pay comparison
Market average based on all Customer Service & Call Centre jobs in Melbourne VIC
Estimated range
Undisclosed
Market average
$66k
$38k - $57k
330 jobs
$57k - $75k
4848 jobs
$75k - $94k
266 jobs
$94k - $113k
395 jobs
$113k - $131k
4 jobs
$131k - $150k
6 jobs
$250k+
24 jobs
$66k
Market average
$42k
$249k
Actual pay is not disclosed by the employer

Job details
Date posted
8 Aug 2022
Category
Customer Service & Call Centre
Occupation
Customer Service
Estimated
Undisclosed
Work type
Full time
Job mode
Standard/Business Hours

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