Service Delivery Banker

Your new company
To be successful with this Big 4 Bank you will go above and beyond to achieve great results for the customer, the company and yourself. We love working with this institution because they are passionate about diversity and inclusion and will guarantee you are a valued member of their community.

Your new role
Within the Direct Servicing Advisors Team, you will be ensuring all business, personal and prospective customers receive the highest level of quality and professional service when providing information and/or resolving customer enquiries. These enquiries may be general enquiries or specific to any of their personal and business products or services.

Your responsibilities include but are not limited to:

• Present a professional image of the Bank to all customers and prospects at every interaction.
• Ensure a high level of customer satisfaction.
• Demonstrate professional and ethical behaviour in all your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures relevant to the position.
• To provide existing customers and prospects with correct information regarding products and services including their options.
• A strong focus on first call resolution and availability to talk to customers when scheduled.
• Identify cross sell opportunities when assessing customer’s financial needs and refer to the appropriate specialists.
• Ensure all personal training records are maintained and kept up to date.
• Prepare for, attend, and participate in all weekly sales and operations meetings, coaching sessions, 48 hour and end of week debriefs.
• Adherence to Industry Code of Practice
• Input of customer details, activities, and opportunities into the
• Siebel system to maintain a robust CRM system.

This is a 6-month temporary position with the view to extend. You will receive a competitive hourly rate + super! You will be expected to work a standard Monday to Friday working week.

What you'll need to succeed
In order to be successful in this role you will have:

• Experience working in customer service and/or contact centre role is essential
• Strong communication (written and verbal) and customer management skills essential
• Experience in analysis and review of complex information or data
• Strong attention to detail essential
• Ability to thrive in a fast-paced environment and manage competing priorities

What you'll get in return
In exchange for your commitment, you will be offered extensive training and potential contract extension down the track! This Big 4 strives to deliver exceptional outcomes that push the limits and expectations of their employees.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to christina.douvartzidis@hays.com.au, or call us now on 08 7221 4100.

LHS 297508 #2648300