IKEA launches online shopping and Canberra is getting it first
Advertisement

IKEA launches online shopping and Canberra is getting it first

Hide your credit cards – IKEA is launching online shopping, with Canberra the first in the country to get it.

Those in the nation's capital can not only shop for Swedish flatpack furniture during opening hours, but from November 30 can shop, order and pay online 24/7 and have goods delivered the next day.

IKEA's Michael Donath and Charmaine Hick in the Canberra store, which is the first in the country to launch online shopping and home delivery.

IKEA's Michael Donath and Charmaine Hick in the Canberra store, which is the first in the country to launch online shopping and home delivery.

There is also a new click and collect option – where items are collected for you and available ready for pick up – for those who are happy to drive to the Majura store but find setting foot in the IKEA maze a bit daunting.

Click and collect was recently trialled at IKEA in Tasmania, but Canberra is the first store to have both click and collect and home delivery.

Advertisement

"We've been shown a lot of love from the Canberrans, I think we've had 1.5 million visitors since we opened," said IKEA spokesman Michael Donath.

"And I guess Canberra's a really good opportunity to test and try as well and learn from the market, understand how the customer experience should be where we have a store and online offering, and really see how we can support the customer best before we produce e-commerce for the rest of the country."

Almost the entire IKEA range is available for delivery, but unfortunately the meatballs haven't made the cut quite yet.

The previous IKEA website displayed the store's products and allowed customers to create a wish list of items which they could print and take in store.

Delivery starts at $79 and is currently available throughout the ACT and Queanbeyan.

"In the new year we will look at other regional areas surrounding or a bit further from the ACT, so everywhere from Wagga Wagga through to places like Albury, Wodonga etc," said Mr Donath.

The existing loading bay area near the store's exit will become the click and collect area, with the service attracting a $20 fee.

At the end of the store where the loading bay area is, that'll be the click and collect area.

"You come in straight through the exit and your goods will be ready to pick up. When you do order online you can select your day that you prefer and the time slot, so you can actually come in when it suits you. You won't have to wait there and wait for it to be picked, it'll be all ready for you," he said.

Mr Donath said the plan is for IKEA to roll online shopping out nationally over the coming years.

Jil Hogan is an food and lifestyle reporter at The Canberra Times.

Most Viewed in National

Loading
Advertisement