Fads, cliches and jargon won't save the service

By Paddy Gourley
Updated May 8 2018 - 6:36pm, first published April 30 2018 - 2:06pm

A recent speech by Heather Smith, secretary of the Department of Industry, Innovation and Science, on "doing policy differently" (an edited version of which was in last month's Informant) is interesting though unhelpful. And its comprehension is impeded by a richness of cliches impressive even by modern standards – "expanding policy toolkit", "multiple cross-cutting conversations", "business model needs urgent disrupting", "the borderless world in which we exist", "open dialogue and user-design approaches", "being connectors, interpreters and navigators", "strategic coordinator of policy inputs", "be prepared to fail, fail fast, pivot and try different approaches", and so on and on.

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