Forget trying to access the NBN, some residents in Theodore haven't even got dial-up yet.
A small pocket of households nestled beneath Tuggeranong hill have been told to wait for the NBN rollout in 2019 until they're able to access the internet at home.
For first home buyers Cassie and her partner Daniel Jeffery, the situation has been a huge disappointment.
The couple is planning a wedding but have to access the internet at work or at their parents' place to get online.
They purchased their home in June last year, and while plenty of people recommended things they check before they bought the house, not one person suggested asking about internet access.
"You almost assume in this day and age, in a capital city in a suburb as old as this that you could access some type of internet," Cassie said.
The couple has tried numerous companies with different options, including looking to put a satellite dish on their roof, but their location has proved impossible.
It's a familiar story for Member for Canberra Gai Brodtmann, who has been campaigning on the issue for 18 months.
"It's unacceptable that the nation's capital has some of the nation's worst quality internet speeds," Ms Brodtmann said.
"It's hard enough waiting for the NBN to come to large parts of Canberra's southern suburbs, but the wait is worse for those caught between having no existing internet infrastructure and having no prospect of receiving the NBN before 2019."
For Cassie and her partner Daniel, the situation is hard to swallow.
"I hate that I'm making something out of this because there are so many other important issues going on, and it's such a first world problem.
"But we live in a first world, and there are third world countries that have better internet. You can get internet on cruise ships, I read yesterday that Qantas is about to trial NBN on aeroplanes."
A spokesman for communications minister Mitch Fifield also suggested trying other technologies.
"The national rollout continues to accelerate, and residents in Theodore will see construction get underway throughout 2018 and are expected to be able to begin ordering NBN services in the first half of 2019," the spokesman said.
"Until then, there may be other broadband technology services (such as mobile or fixed wireless) available in the region, depending on the user's address."
But the couple insists they've tried everything on offer.
Even their smart phones can only get one bar of the 4G network at home, which isn't enough to load a website.
Cassie and Daniel not only want to plan their wedding, they want to do everyday things like talking to friends on Skype, watching Netflix and gaming.
The communications minister spokesman said the government acknowledged there were parts of Australia which were "considerably underserved" in terms of broadband availability.
"While NBN Co Limited has emphasised underserved areas in the national rollout, it is not logistically or commercially feasible to do all areas across Australia simultaneously," the spokesman said.
"Decisions regarding the timing of the rollout to specific locations are operational matters for NBN so it is able to meet its target of connecting all Australian homes and businesses to high-speed broadband by 2020."