Confusion - but not chaos - reigned as the new transport schedule for Canberra kicked in.
At Woden bus station, scratched heads, slack jaws and quizzical looks at neon destination signs dominated the school and work rush hour as would-be passengers wondered how to get where they wanted via the new sequence of stops and buses.
How many bus changes would there now be? Would they get to work or school in time?
In the middle of the whirr of questions, a team of ultra-calm "customer service assistants" consulted the new website on their handheld devices before pointing people towards the right stand.
They weren't helped by the sheer volume of internet traffic on the computer system as people went online to try to answer the questions themselves. One complained that the response was too slow from the computer.
Some got irritable as they waited for a bus they feared would never come - though it usually did in the end, their temper by then having been grumped up.
There were complaints. Frances Tait was trying to get to Paragon Mall in Fyshwick. "I used to catch one bus to work. I would get on, do my thing [listen to a podcast] and get off. The bus stop was right outside work.
"Now I have to get up an hour earlier, catch one bus to Narrabundah College, wait 10 minutes and then catch another bus to a stop I don't recognise.
"It used to take me 30 to 45 minutes but now the fastest is 48 minutes and the longest is one hour and 15 minutes."
Darcey Burch said she now had to walk to Woden bus station because her previous stop near home was no more.
"Now I have either to walk 20 minutes to get a bus from here or I can get my parents to drive me here but then they have to get to work late," she said.
Narrabundah College student Yavi Gupta said she was unaffected by the new schedule but "some of my friends now have to take four buses instead of two".
One retired policeman who didn't want to give his name said: "I won't get the bus again. I have to change buses now and the stop used to be 100 metres from my home.
"All the numbers have changed and all the platforms. It's a complete dog's breakfast."
But others were unmoved and unaffected. It was a bit of looking and asking and then on they went.
Some accepted it was the confusion of a new system which they would probably find their way around eventually. "I need two hours to get from Rivett to Barton," said Karl-Erik Paasonen on his way to church.
"I'm just feeling a bit frazzled."
Find more information on the Transport Canberra website or call Access Canberra 13 17 10.