Medicare offices in Canberra cutting back on customer service

By Julieanne Strachan
Updated April 23 2018 - 11:08pm, first published August 2 2014 - 11:05pm

Frontline staff at Medicare are under increasing pressure and have recently begun to tell clients at a Woden office to fill in a form and drop their receipts into a box, instead of offering the normal face-to-face service.

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