Building a rapport with participants

Skipper Care, a disabillity support provider with a personal difference, can help participants in their journey.
Skipper Care, a disabillity support provider with a personal difference, can help participants in their journey.

The disability support provider Skipper Care is built around helping people because "the journey of living with a disability or caring for someone with a disability can be tough but also very rewarding".

Bec Skipper founded the business as she wanted to empower participants to live their lives, providing what they needed in order for the process to be successful.

Together with her husband Kagan, their personalised approach to your support needs means whether you are on the NDIS or simply wishing to engage their services on a private basis, they are here to help.

Skipper Care's "Hub" is a home away from home in Belconnen and offers living and work skills programs, short term accommodation, crisis care as well as social groups.

Servicing Canberra and the surrounding region, they can connect you with all of your care, support and professional needs, allowing a simple, "one stop shop" approach.

Established for over three years, Skipper Care can provide one-on-one support, personal care, living skills and work skills programs as well as short term accommodation, NDIS and community support and outings as well as referrals to other organisations to assist you further.

"Our son aged 20 has an intellectual disability so we understand the journey and we want to help other families to make their journey easier," Bec said.

Both of them have backgrounds in recruitment so they are adept at matching participants with one of their staff members, or alternatively finding the right support person for the individual.

"Our clients range in age from eight months to their 70s," Bec said. "We try to find out as much information as we can so we can best match that person with a staff member.

"It's about building a relationship, as then you know it will work. Excellent customer service is our point of difference."

Chief operating officer Kagan added, "It's the continuity of support that is important, as you are supported by the same person and build a rapport."

Their Living and Learning with Purpose Program (LLP) is specifically aimed at people with a disability who need some additional support with gaining living and work skills.

This program increases the independence of participants by teaching living skills such as healthy meal preparation, shopping, functional reading, writing and maths while the work experience component is targeted within their industry of choice.

The social group operates each weekend and includes activities like movies, football, bowling and trips away.

"We're proud of our name and we're proud of what we have done," Bec said. "Empowering clients leads to success stories. One client was told he wouldn't be able to do anything but working with him consistently has meant he secured work and is getting out in the community.

"It can be small things like doing household tasks."

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