Lifeline Canberra has received a $100,000 funding boost to help deal with a 25 per cent increase in calls for help due to concerns about coronavirus.
The additional ACT government funding will allow Lifeline to take up to 1000 extra calls per month for six months.
Lifeline Canberra chief executive Carrie-Ann Leeson said it was important to provide the community with emotional support during uncertain times.
"We're still managing the fallout from bushfires, floods and droughts," she said.
"By the time COVID-19 hit us we were well and truly overwhelmed as a service."
She said people were needing help to deal with the effect of isolation and the financial impact of the virus.
"It's important to look after your hygiene and to follow self-isolation directions, but all of that does have an unintended consequence in terms of one's mental health," Ms Leeson said.
"The seeking of [financial counselling] has increased. Major announcements being made by some of our most steady organisations ... are sending shock waves and fears throughout the community."
- How Canberra's restaurants want to feed us
- ACT government to announce $137m coronavirus stimulus package
- Pharmacists urge for calm as medication demand surges
- Police await advice on coronavirus concerns
- Canberra Times' own self-isolater sees best and worst of humanity
- Cafes move away from reusable coffee cups due to coronavirus
- Explainer: What happens if your international flight is cancelled
Despite the welcome funding boost, Ms Leeson said the organisation was nowhere near being able to fulfil 100 per cent of its demand.
Ms Leeson said now was the time for everyone to be kind to each other.
"We are seeing some pretty distressing behaviour play out in our streets and shopping centres," she said.
"It's really upon everyone to check in on themselves and ensure they are taking necessary steps to exercise effective self care."
Mental health minister Shane Rattenbury said the level of anxiety occurring across the ACT was taking its toll, and Lifeline was one of the first ports of call for those in need of support.
It's really upon everyone to check in on themselves and ensure they are taking necessary steps to exercise effective self care.Lifeline Canberra chief executive Carrie-Ann Leeson
"While we are expanding funding to Lifeline, we would also encourage people to seek assistance from other options, including a wide range of online resources that can help manage anxiety during this time," he said.
"Keeping to routines as much as possible is important and paying attention to basic self-care such as eating healthy and trying to maintain good sleep patterns can be helpful."
We have removed our paywall from our stories about the coronavirus. This is a rapidly changing situation and we want to make sure our readers are as informed as possible. If you're looking to stay up to date on COVID-19, you can also sign up for our twice-daily digest here. If you would like to support our journalists you can subscribe here.