It's like dealing with a telephone company. Or even worse - a bank.
The NRL says it's the Queensland government's decision. A spokeswoman for the Queensland Health minister says to contact the NRL. Round and round.
And the Canberra Raiders are still waiting to find out whether Joe Tapine and Josh Papalii's request for medical exemptions from being vaccinated for influenza have been approved - with less than three days til they fly north.
Yeah sure, the Queensland government's got a bit on at the moment, with the coronavirus forcing them to close the border to anyone coming from Sydney as well as Victoria.
Raiders co-captain Jarrod Croker hoped a decision would've been made by the time the teams were named on Tuesday for their clash against the North Queensland Cowboys at Townsville on Saturday.
But they still hadn't heard at the time of writing on Wednesday.
Let's hope the Queensland government has made a decision by Saturday 10.30am - when the Green Machine takes off from Canberra Airport.
Croker was hoping an old adage would ring true and if it had been rejected they would've heard by now.
"You'd like to think they'd tell you at least when you named the team so I'm assuming no news is good news," he said.
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Given Papalii and Tapine have been two of Canberra's best in recent weeks, it would be a big blow for the Raiders if they can't play.
Especially with their injury toll to their middle forwards - Corey Horsburgh (foot), Sia Soliola (face) and Emre Guler (ankle) are out for most if not all of the 2020 season.
The loss of two more to a lack of flu shots would exactly counteract the good news of the inclusions of John Bateman (shoulder) and Corey Harawira-Naera - the latter set to make his Raiders debut after switching from the Canterbury Bulldogs.
"It would be [a big blow to lose Papalii and Tapine]. It would defeat the purpose of getting a few players back this week," Croker said.
"I'm just under the impression that everything is fine. I haven't heard any different. You'd imagine if they were going to tell us [it had been rejected] you'd know by now."
ARL Commission chairman Peter V'landys insisted Queensland's latest border closure won't impact the NRL and says no team will have to move while NSW's virus cases remain traceable.
Queensland Premier Annastacia Palaszczuk on Wednesday announced the state would close its borders to all residents of greater Sydney from 1am on Saturday.
That won't affect the Raiders' trip to Townsville, with the club assured it was business as usual for them.
The NRL is awaiting official word from Queensland Health but, at this stage, insisted its current exemption to travel during COVID-19 means there will be no issue.
The league has had the freedom to move games between NSW and Queensland since the restart, with teams being chartered across state lines and returning without staying overnight.
"We've heard nothing different from the Queensland government [to say we can't do that]," V'landys said.
"We were granted an exemption when we lodged a pretty extensive list of vigorous protocols.
"And that exemption is from when the whole NSW border was closed.
"Logically, I can't see how that would change with Sydney just being locked out ... We still have the same rigorous protocols.
"We've got an exemption unless they withdraw the exemption. And there is no reason to take it back."
If the exemption is removed, Cronulla's trip to Brisbane on Friday night will not be an issue given it is before the closure.
However, Gold Coast playing in Sydney on Saturday might be problematic given they require the exemption to travel back home.
Wednesday's changes did, however, prompt sections of the NRL to look closely at its contingencies.
The league would still rather move the four teams based in Queensland to NSW if an issue arose with the Queensland government, rather than uproot 12 teams north.
Regular testing of players might also begin, given they are presently only required to undergo a coronavirus test if they show symptoms or breach biosecurity guidelines.
Working in the NRL's favour is that, as of Wednesday, there were just seven cases in NSW with no known source.
And while ever that number remained low, V'landys insisted there was no need to consider moving teams out of the state.
"We've got contingencies. We don't think we need to use them, but we've got them there just in case," V'landys said.
"There is no reason to take everyone up there, because NSW is able to trace all the outbreaks.
"While they can trace them, there is no reason.
"[If it became like a Victoria situation] then we would have to move." with AAP.
NRL ROUND 12
Saturday: Canberra Raiders v North Queensland Cowboys at Townsville, 5.30pm.
Raiders team list: 1. Jordan Rapana, 2. Semi Valemei, 3. Jarrod Croker (c), 4. Curtis Scott, 5. Nick Cotric, 6. Jack Wighton, 7. George Williams, 8. Josh Papalii, 9. Siliva Havili, 10. Dunamis Lui, 11. John Bateman, 12. Elliott Whitehead, 13. Hudson Young. Interchange: 14. Tom Starling, 15. Joe Tapine, 16. Ryan Sutton, 17. Corey Harawira-Naera. Reserves: 18. Sam Williams, 19. Harley Smith-Shields, 20. Kai O'Donnell, 21. Matt Frawley.
Cowboys team list: 1. Hamiso Tabuai-Fidow, 2. Kyle Feldt, 3. Justin O'Neill, 4. Connelly Lemuelu, 5. Murray Taulagi, 6. Daejarn Asi, 7. Jake Clifford, 8. Josh McGuire, 9. Reece Robson, 10. Jordan McLean, 11. Shane Wright, 12. Coen Hess, 13. Jason Taumalolo (c). Interchange: 14. Mitch Dunn, 15. Tom Gilbert,16. Gavin Cooper, 17. Francis Molo. Reserves: 18. John Asiata, 19. Ben Hampton, 20. Esan Marsters, 21. Jake Granville.