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Services Australia call centre staff complain of restricted toilet breaks, micromanagement

Sarah Basford Canales
Updated June 11 2021 - 3:36pm, first published 11:50am
Services Australia front-line staff have complained of heavy-handed toilet break policing by management due to heavy workloads. Picture: Keegan Carroll
Services Australia front-line staff have complained of heavy-handed toilet break policing by management due to heavy workloads. Picture: Keegan Carroll

Call centre staff at Services Australia are alleging tough bathroom break restrictions handed down by management are being policed so heavily, many are resorting to skipping toilet trips during shifts altogether.

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Sarah Basford Canales

Sarah Basford Canales

Politics and public sector reporter

I'm a federal politics and public sector reporter with an interest in national security, integrity and regulation. Contact me with general tips and thoughts at sarah.basfordcanales@canberratimes.com.au or confidential tips to sbasfordcanales@protonmail.com.

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