The biggest problem facing tourism in Canberra on this day in 1979 wasn't the city itself, but its people and their "arrogance".
The manager of Canberra Cruises and Tours, Val Reid, said that she received many complaints. She heard that many interstate drivers who got lost never received a "Can I help you?", and it was apparently unusual to find a good receptionist able to help.
Also lacking were adequate Canberra signposts, which would be a job for the government to fix. Canberra residents who had lived in the city for two years took their first trip to the lake for the first time, reporting afterwards that they had been "amazed".
The other improvement to the capital city cost nothing - Canberrans needed to adopt a more helpful and pleasant attitude to visitors.
Mrs Reid wondered if Canberrans "didn't want others to intrude", as residents would return back to Canberra after going away, and rave about their home city.
She hoped to get Canberrans to realise that the tourism money would flow back into the community, and an improvement in their attitude towards tourists would lead to an improvement in their beloved city itself.
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