Canberra Aged Care Lyneham chief executive Clayton Hutchinson said he had not received enough help from the ACT government, with three of his staff members isolating after testing positive to COVID.

ACT Health declares an outbreak if one resident, staff member of frequent attendee of a residential aged care facilities tests positive.

Mr Hutchinson said all residents at the home had been put into a 14-day lockdown at the direction of ACT Health. He said some of the residents were close contacts, but none had tested positive.

Mr Hutchinson said while the support from the community had been "amazing", the industry did not feel the ACT government was responding to the sector's needs.

"Myself and most in the industry do not feel supported [by the government]," he said.

Mr Hutchinson said the aged ACTcare home had to provide extensive PPE for staff after an exposure. Masks and gowns needed to be replaced every time a staff member interacted with a resident, leading to rising costs.

Mr Hutchinson said while he had received about 395 masks from ACT Health, he would use about 1000 masks for staff in just a day-and-a-half. He said that number of masks cost about $4000.

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"The submission process for stock is long-winded and frustrating," Mr Hutchinson said.

"I just want to be able to call someone if I'm in dire need of supplies ... something like that would be perfect. I don't need someone coming in and doing a risk assessment on my residents."

Data from the Department of Health data suggests of 26 residential aged care facilities in the ACT, only two have received rapid antigen tests from the Commonwealth up to December 21, 2021.

Mr Hutchinson said ACT Health directed the home to isolate residents to their rooms, but he had refused. He said aged care homes across Canberra were isolating patients.

"I would never lock someone in the room," he said.

As the sector continued to try to manage Omicron outbreaks, Mr Hutchison said policy expectations placed on aged care homes could be unrealistic because of the vulnerability of many residents.

"I run a nursing home specifically for people with dementia, and the expectation for them to take regular tests up their noses or [to wear] masks can be extremely distressing," he said.

"These are people with very high needs and cognitive impairments."

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Industry bodies say rules across states and territories are inconsistent, and has called for a national plan.

Council on the Ageing Australia chief executive Ian Yates said providers needed "one consistent national approach".

"The state and territory health units have spent far too much time confining residents to their rooms, which is usually not necessary," he said.

ACT Health said it was working with other states, territories and the federal government to update national guidelines on aged care outbreaks.

"ACT Health continues to work with other jurisdictions and the Commonwealth on reviewing and adapting the response to COVID-19 in residential aged care facilities, including providing input into updates to the national guidelines," a spokesperson said.

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