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Banking royal commission

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'Successes and failures': Hagger leaves NAB in executive shake-up

'Successes and failures': Hagger leaves NAB in executive shake-up

Long-serving executive Andrew Hagger says he takes "accountability" for the things that occurred on his watch.

  • by Clancy Yeates

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The Spying Racket: how life insurers target mentally ill policyholders
Opinion
Opinion

The Spying Racket: how life insurers target mentally ill policyholders

Spying on policyholders is a tool used by life insurers to try and knock back claims. Since a code of conduct was introduced the use of surveillance has dropped.

  • by Adele Ferguson
Flogging of worthless life insurance policies laid bare

Flogging of worthless life insurance policies laid bare

The royal commission has exposed a sales culture in life insurance that is rife with dud polices and where legitimate claims are denied

  • by John Collett
'You have a case to answer': Treasurer fires warning shot at banking regulators
Exclusive

'You have a case to answer': Treasurer fires warning shot at banking regulators

Mr Frydenberg has become the face of Coalition’s government-wide mea culpa over its 18-month opposition to the inquiry that has rocked the financial services sector.

  • by Eryk Bagshaw & David Crowe
Super fund grilled over treatment of paraplegic member
Life insurance

Super fund grilled over treatment of paraplegic member

A paraplegic REST super member had her total disability payout cancelled without her knowledge.

  • by Ruth Williams
Insurer admits to 'heavy-handed' move to avoid paying cancer patient
Life insurance

Insurer admits to 'heavy-handed' move to avoid paying cancer patient

“This is blowing my mind,” the customer said when she was told by TAL her insurance payments would stop because of an unrelated medical condition she hadn't disclosed.

  • by Clancy Yeates & Ruth Williams
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'Very troubling breaches': Nurse bullied by insurer unlikely to ever work again
Health insurance

'Very troubling breaches': Nurse bullied by insurer unlikely to ever work again

TAL continued to inflict various errors on the mentally ill former nurse as recently as May, meaning her problems with the insurer stretched for eight years.

  • by Ruth Williams
Sorry, not so sorry: how life insurers really roll
Opinion
Opinion

Sorry, not so sorry: how life insurers really roll

Insurers have been able to make billions selling dud insurance because it's not illegal.

  • by Adele Ferguson
'OMG ... I want results': TAL hired investigator to dig dirt on nurse
Life insurance

'OMG ... I want results': TAL hired investigator to dig dirt on nurse

The royal commission has heard a jaw-dropping account of how TAL fought and then spied on a mentally ill nurse.

  • by Ruth Williams
Breast cancer surgery wasn't 'radical' enough for CommInsure
Commonwealth Bank

Breast cancer surgery wasn't 'radical' enough for CommInsure

CommInsure refused to pay out a woman with breast cancer because it didn't consider she'd had "radical" breast surgery, despite the evidence of her doctor and surgeon.

  • by Clancy Yeates & Ruth Williams
CBA admits to misleading advertising for heart attack cover
Life insurance

CBA admits to misleading advertising for heart attack cover

CBA's insurer has for the first time admitted that it published misleading advertising relating to how it treated heart attacks.

  • by Clancy Yeates