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Centrelink contractors' mistakes are creating customer risks: union

Centrelink contractors' mistakes are creating customer risks: union

The claims add to concerns public servants are having to fix contractors' mistakes, but the minister says in many areas the contractors' standards are higher.

  • by Sally Whyte

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Contractors are giving wrong information: Centrelink staff
Centrelink

Contractors are giving wrong information: Centrelink staff

The department overseeing the welfare agency rejected the claim, saying welfare recipients complained more about public servants than contractors.

  • by Doug Dingwall
Why one single mother has complained to the UN
Opinion
Centrelink

Why one single mother has complained to the UN

It was all the little things, on top of the poverty, that motivated Australian mum Juanita McLaren to make a complaint to the United Nations.

  • by Jenna Price
'Blunt approach': 'Robo-debt' cost almost matches debts recovered
Centrelink

'Blunt approach': 'Robo-debt' cost almost matches debts recovered

A Labor senator estimated the maligned program has only recovered $100 million more than it has cost.

  • by Doug Dingwall
Benefits of Centrelink's Serco contract unclear: auditor
Centrelink

Benefits of Centrelink's Serco contract unclear: auditor

The finding casts doubt on claims the call centre contractors have improved its phone services.

  • by Doug Dingwall
It’s time to reconfigure our social insecurity system
Opinion
Opinion

It’s time to reconfigure our social insecurity system

It is hard for us to imagine that we once felt proud that we could develop a social security system designed to prevent people from living in poverty.

  • by John Falzon
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Minister denies robodebt caused more than 2000 deaths
Public service

Minister denies robodebt caused more than 2000 deaths

Nearly a third of those who died after receiving letters were already marked as vulnerable in Centrelink's database.

  • by Sally Whyte
Centrelink spending more on 'robo-debt', nearly one million letters sent
Centrelink

Centrelink spending more on 'robo-debt', nearly one million letters sent

The welfare agency has doubled down on the methods at the centre of its maligned "robo-debt" program.

  • by Doug Dingwall
Public sector union says Labor's welfare overhaul doesn't go far enough
Public service

Public sector union says Labor's welfare overhaul doesn't go far enough

'Nothing short of a complete overhaul' is needed for the system, the union said.

  • by Sally Whyte
Let's lift our Newstart underclass out of poverty
Opinion
Opinion

Let's lift our Newstart underclass out of poverty

The payment for people seeking paid work has not risen to meet the cost of living in a quarter of a century. Business, unions and most Australians want it lifted - and it's time for both major parties to wake up to public sentiment.

  • by Cassandra Goldie
Top QC slams Centrelink's robo-debt program as 'elaborate sham'
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Centrelink

Top QC slams Centrelink's robo-debt program as 'elaborate sham'

The Coalition government's 'robo-debt' program is an " elaborate sham" according to a prominent Victorian barrister who wants to challenge the controversial recovery scheme in the Federal Court.

  • by Cameron Houston & Chris Vedelago