Canberra Airport managing director Stephen Byron has warned the territory's hotel and hospitality industry it must lift its performance in a bid to secure extra flights from Singapore.
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Speaking at Canberra Business Council event on Tuesday, Mr Byron said there were 78 days to memorise flight times and prepare for the arrival of Asian tourists on September 21.
"Every single customer in this day and age is a social marketer and they will be on [social media website] WeChat, don't you worry about that," he said.
"If they have any troubles storing their luggage when they check out of their hotel, or if they don't have slippers in their five-star hotel which is what they expect, it will be on WeChat and everyone will know how this city operates."
Mr Byron said Singapore Airlines were initially satisfied with three flights to Canberra a week before opting for four. He hoped this would increase to five flights within 12 months and speculated about further international connections.
"In terms of other destinations for international flights, the reality is they are likely to outbound destinations with outbound services," he said. "Probably a low-cost airline - maybe AirAsia X - maybe to Kuala Lumpur or Bali."
Mr Byron told the tourism professionals their ability to cater for international guests could determine whether Singapore Airlines added extra services, bringing more money to the ACT economy.
"In Asia, people are interested in the capital of a country," he said. "It has respect; it has esteem, it has national treasures and indeed it has this peculiar thing called democracy."
"While we might be a little sceptical about the quality of the people the rest of Australia sends to us during the parliamentary weeks, we need to be positive and engage with the experience that our tourism customers are going to be interested in."
Canberra Business Chamber chief executive Robyn Hendry said ACT businesses needed to change their business strategies to suit international guests, with many arriving from Singapore late at night.
"We can't be passive and simply let international flights start without the Canberra region doing any preparatory work," she said.
"We need to make sure that from the first minute the first visitor steps off the first plane, they have such a good experience that they encourage their friends and family to travel to the ACT and they come to stay here again in the future."
Mr Byron said hotel staff played a key role in managing expectations and ensuring passengers could navigate the airport.
"Business class folk will be in part mixing with us ordinary folk but they will all be mixing in a business class quality lounge," he said.
"We are all stepping up, but they are not stepping down. If we understand this, we can put the right spin on it, correct?"