Lift your game, Qantas

By Letters to the Editor
Updated April 19 2018 - 8:20am, first published December 3 2013 - 3:00am

If Qantas chief executive Alan Joyce spent less time bemoaning the so-called unfair disadvantage that Virgin Australia has over his airline and more time on ensuring his airline provides a friendly and helpful service, clean aircraft, good food both in the air - and in the lounge - he may see his passenger numbers climb. They boast about their frequent-flyer program as being the best, but try getting an international award flight when you need one without points being gouged with the any-seat option.

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