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Something in the air that night

Rubicon waitress Stefanie Andrei, 23 of Braddon.

The time Stefanie Andrei doused a customer in his own champagne stands out as her worst experience as a waiter. Andrei was trying to open a bottle, but the cork seemed to be stuck, and try as she might it would not budge.

Tough customers, bring 'em on

Italian and Sons waiter Tony Lo Terzo: The more challenging the customer, the more I thrive.

Far from being a source of frustration, challenging customers are what makes Tony Lo Terzo's job sing. ''The more challenging the customer the more I thrive to be honest,'' he says. ''It makes it more interesting.''