ACTION will be making the most of social networking so that it can provide its patrons with timely service updates during peak periods.
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The bus service's four-week Twitter trial will inform people of bus service cancellations and delays between 7.30am and 9am Monday to Friday until mid-May.
ACTION director James Roncon said bus breakdowns and driver absences often resulted in last-minute cancellations.
He hoped the Twitter trial would aid commuters in making alternative plans.
The costs and benefits of providing the service will be evaluated after the trial run. ''ACTION commuters are essential to this trial with feedback welcomed via Twitter as well as an online survey to gauge the usefulness and timeliness of the information provided,'' Mr Roncon said.
ACTION launched its Twitter feed, @ACTIONbuses, last year. Its almost 800 followers get information on major service disruptions, route changes and timetables.
Mr Roncon said a real-time passenger information system was also in the planning stages.
''The system will provide the community with real-time arrival and departure information through both smart phones and on display boards at bus stations and major stops,'' Mr Roncon said.
