The brush-off: Centrelink fobs-off the watchdog as complaints soar

By Noel Towell
Updated April 24 2018 - 9:47pm, first published October 20 2016 - 12:33pm

Centrelink fobbed-off the Commonwealth watchdog last year with a pledge to improve its performance in answering its phones that turned out to be far from the truth.

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