Contact Us
Please see below for the different customer support & sales options.

Digital Subscriptions

1300 090 805
subscriptionsupport@austcommunitymedia.com.au

Our digital support team is here to help you with anything related to this website. Many common questions can be found in our Help Centre. You can view our digital subscription plans here.

Help Centre

Newspaper Delivery

02 6280 2222
ctd@canberratimes.com.au

Our circulation team can help you with anything to do with your local newspaper. We can help with the following details: account management, changing address home delivery.

Give us a call and we'll get the paper to you.

The Canberra Times

Phone:

For general inquiries please contact us at 02 6280 2122.

Address:

9 Pirie Street
Fyshwick, ACT, 2609

Postal Address:

PO Box 186, Fyshwick
ACT, 2609

Submit a news tip or press release

To submit a press release or advise of a story, email us at
media.release@canberratimes.com.au.

Contacting our journalists

Individual staff members can be contacted using first name.surname, then @canberratimes.com.au.
For example: john.smith@canberratimes.com.au
In the event your email is returned to you as undeliverable, please contact us on 02 6280 2122.

Subscription queries
Digital subscription inquries

To update or cancel your digital subscription or to troubleshoot issues you may be having: subscriptionsupport@austcommunitymedia.com.au
Phone: 1300 090 805

Newspaper home delivery

To contact us regarding a new or existing home delivery, please send an email to
ctd@canberratimes.com.au or phone 02 6280 2222.

Letters to the editor (no attachments accepted)

Please send your letters to letters.editor@canberratimes.com.au. Note that attachments will not be accepted.

Send us feedback

The Canberra Times wants to hear from its readers. Send your feedback to
feedback@canberratimes.com.au.

Submit sport results

Submit your club's results straight to The Canberra Times

Submit Fridge Door notices

Submit events for consideration in Fridge Door

Advertising with The Canberra Times

Information on advertising on The Canberra Times site can be found at the
Adcentre.

Classifieds & Notices

To place your Canberra Times classified ad or notice, please email us at
classifieds@canberratimes.com.au or phone 13 63 55.

Photo sales and front pages

You can purchase individual, hard copy prints of photos and front pages for personal use. For more information visit content licensing or contact us on 1300 136 466, or email syndication@austcommunitymedia.com.au.

Using content from The Canberra Times

You must have a licence to use, reproduce or republish The Canberra Times content, including for blogs, websites, newspapers, journals, or books. Content from The Canberra Times can be licensed through content licensing or the Copyright Agency’s RightsPortal service (article text only).

If you have further questions, contact content licensing on 1300 136 466, or email syndication@austcommunitymedia.com.au.

For questions about using the RightsPortal service, contact the Copyright Agency on +61 2 9394 7600 or email clearrights@copyright.com.au.

Privacy and conditions of use

See our privacy policy and conditions of use policy.

Canberra Times editorial policies and guidelines

The Canberra Times - part of Federal Capital Press of Australia, a wholly owned subsidiary of Rural Press Pty Limited trading as Australian Community Media (ACM) - adheres to the Australian Press Council's standards of practice for print and digital publishers.

Those standards of practice can be found here.

Anyone who believes we may have breached those standards is welcome to first contact The Canberra Times via email on feedback@canberratimes.com.au or by calling (02) 6280 2122.

You are also encouraged to contact Canberra Times editorial management directly through those same channels if you believe an error of fact, impression, interpretation, omission or otherwise has been published in a story, and warrants being rectified.

The complaints process will be conducted in a timely, polite and serious manner based on mutual respect. You can expect acknowledgement within seven days that a complaint has been received.

Complaints accepted as valid about content deemed significantly inaccurate or misleading may be rectified or remedied - where applicable - through the publication as soon as possible in print and/or online of a clarification, correction, apology, follow-up story or letter to the editor.

You can also make complaints to the Australian Press Council via email on info@presscouncil.org.au or by calling (02) 9261 1930. Details about the Press Council's standards of practice - comprising statements of general principles and privacy principles as well as specific standards (plus advisory guidelines) - are available from presscouncil.org.au.

The Canberra Times as part of ACM adheres to the Press Council's general principles covering accuracy and clarity, fairness and balance, privacy and avoidance of harm, and integrity and transparency.

The standards of practice apply to all other forms of published material, apart from advertising.

Further information about the Press Council's complaints-handling process and formal adjudication system can also be found at presscouncil.org.au.

Canberra Times journalists who are members of the Media, Entertainment and Arts Alliance are committed to the MEAA Journalist Code of Ethics. Individual members of the MEAA commit themselves to operating within a framework of honesty, fairness, independence and respect for the rights of others.

You can find the complete code of ethics here. A step-by-step guide to the MEAA's complaints process associated with the code can also be accessed through meaa.org.

ACM employees are bound by the privacy principles contained in the Privacy Act 1988 (Cth) - subject to exemptions that apply to media organisations engaged in journalism.

All employees are also subject to a company code of conduct. Related policies and guidelines cover workplace behaviour (including harassment, discriminaton and bullying), occupational health and safety, diversity and inclusion, drugs and alcohol, computer use and privacy.

We reserve the right to report, edit, delete or block external contributors to our aligned social media platforms or audience message boards who disobey or disrespect the "House Rules".

The Canberra Times is not responsible for any user content on Facebook or other social media platforms. It does not endorse opinions or ideas expressed and cannot vouch for the veracity of any statements or product claims made on those platforms.

We do expect that social media users will follow the "House Rules" and not publish or distribute any defamatory, misleading, obscene or unlawful material or information.

Stories, photographs, videos and graphics as well as other content published by The Canberra Times and other ACM titles are covered by copyright, trademark and other laws. Content from the network should not be reproduced or distributed in any form for non-personal or commercial use without our prior written permission or that of our licensor/s.