The Canberra Times
Thursday, 7 December 2023

Engaged signals reach 55 million for DHS clients

By Doug Dingwall
Updated April 24 2018 - 9:53pm, first published October 25 2017 - 8:14pm

More than 55 million calls from welfare recipients met an engaged signal last year and clients waited an average 30 minutes to have their calls answered by several Department of Human Services lines.

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