Elusive treasure: a useful public service job description

By Ann Villiers
Updated April 23 2018 - 9:20pm, first published October 1 2014 - 4:57pm

Despite a vast literature on talent management, staff engagement and retention, the public sector still struggles with the basics of crafting an effective job description. A trawl through government job sites, combined with observations from hundreds of job descriptions I've analysed over the years, has revealed many unhelpful practices. Despite all the rhetoric about "applying business enablers" and "pulling human capital levers" to improve recruitment practices, the basics of job descriptions elude attention.

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