Australian Financial Complaints Authority chair Helen Coonan says the regulator is receiving 5900 complaints a month from consumers

By Eryk Bagshaw
Updated June 1 2019 - 7:08am, first published May 31 2019 - 4:10pm

The chair of the government's new financial dispute authority, Helen Coonan, has accused banks of "arrogant indifference" to risk and their customers after being inundated with 5900 complaints a month.

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