'No party poppers' for Centrelink's 48 million unanswered calls

By Doug Dingwall
Updated October 30 2018 - 2:50am, first published October 29 2018 - 1:00pm

Nearly 48 million calls to Centrelink went unanswered last year as the agency failed again to meet its customer satisfaction targets and complaints rose despite a move to reverse deteriorating service standards.

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