Off the hook: Centrelink's 22 million unanswered calls

By Noel Towell
Updated April 24 2018 - 9:42pm, first published January 23 2016 - 12:10am

More than 22 million phone calls to Centrelink went unanswered in the past financial year, with the welfare agency blaming emergencies and a complex payment system for its worsening performance.

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