Construction giant Geocon says it is working to address disturbances reported by residents of a Belconnen apartment development, including persistent loud noises heard inside homes over a least five months.
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Structural engineers and tradespeople visited the Wayfarer building on Eastern Valley Way this week, after complaints to the company about noises coming from roof spaces and walls in a small number of the 330 apartments in the development.
Owners in the building, completed in December 2016, said the persistent noises were loud enough to wake them up and could be heard at random intervals during the day and night.
One owner provided recordings and videos from their apartment to The Canberra Times which included a range of noises, the loudest of which sounded like a banging on a door or wall.
Another resident said noises heard in their living room and bedroom could be being caused by the wind or construction products used in the building.
Residents expressed frustration at the slow response from the property managers and Geocon, a suggestion rejected by the developer.
They were told in an email from firm Independent Strata Management in June there had been "multiple complaints", and that Geocon had linked the problem to "movement of the building", its size and changes in temperature.
"Please note other residents also have the same issue and have had it put past them," the Independent email said.
On Friday, Geocon said an engineer had again certified there was no structural defect in the building.
More inspections to find the source of the noises are planned for next week.
A spokeswoman for Geocon said the company was conducting systematic investigations into the cause of the noise affecting a small number of the 331 apartments at the Wayfarer.
"We will be working with the affected residents to resolve the issue as quickly as possible," she said.
Independent Strata Management said only one resident had reported disturbances, despite the June email from an employee referencing "multiple complaints".
"Since the noise was reported, there has been ongoing communication between Independent Strata Management and the executive committee to investigate the cause on behalf of the owner.
"We will continue to work with the executive committee and act upon their instructions," she said.
A spokesman for the building's executive committee said its members were engaged with a resident who had complained about the problem and were working to resolve it as quickly as possible.
Geocon is currently building the Midnight development at 92 Northbourne Avenue, Braddon, as well as the Infinity in Gungahlin and the Republic precinct in Belconnen.
In August Geocon bought The Woden Tradies Union Club for $16 million.
Managing director Nick Georgalis said the company would continue operating the hotel while plans for a high-rise, mixed-use precinct on the one-hectare site were developed.
