Canberrans living close to the city will have to travel further for Access Canberra when its Dickson shopfront closes in September and its building is demolished.
Subscribe now for unlimited access.
or signup to continue reading
The closure follows the relocation of the suburb's motor vehicle inspection station in May this year and the opening of a new one in Hume.
Canberrans in the inner-north will have to travel further for Access Canberra, either to the Belconnen service centre 8km from the Dickson shopfront, or 9km to Gungahlin's service centre.
However Access Canberra Director of Customer Coordination Josh Rynehart says customers will still live within 12km of the nearest service centre or shopfront.
"For a jurisdiction our size we provide a high level of service offerings as well as options for our community to do business with government," Mr Rynehart said.
An online driver licence renewal being introduced from next month meant there was less need for people to visit Access Canberra at service centres, and 60 per cent of Canberrans preferred to deal with it digitally, he said.
Despite this, Access Canberra is expected to have a presence in Dickson again when the new Northside Government Building opens in 2020.
"Over the last few years we have seen a real shift in the way that customers interact with us," Mr Rynehart said.
He said that the number of people attending the Dickson shopfront has decreased by nearly 30 per cent over the last three years, dropping from 136,351 in 2013-14 to 100,305 last year.